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Souleymane Ba
Ohio City,OH
Work Preference
Summary
Dynamic and adaptable professional with a strong background in customer service from Uber/Lyft. Proven ability to enhance passenger satisfaction through effective problem-solving and teamwork. Committed to maintaining high standards of vehicle cleanliness and safety, ensuring timely and reliable transportation services. Recognized for fostering trust and building relationships with clients.
Education
High School Diploma -
Blaise Diagne
Dakar, Senegal +22109.1993
Work History
General Warehouse
Amazon Filfulment Center CMH1
Driver
Uber/lyft
- Navigated routes efficiently, ensuring timely arrivals and departures.
- Provided exceptional customer service, addressing passenger needs and inquiries.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Managed ride requests using mobile applications for optimal service delivery.
- Adapted quickly to changing traffic conditions, ensuring safety and efficiency.
- Assisted new drivers in understanding operational procedures and best practices.
- Implemented strategies to enhance passenger satisfaction and ride experiences.
- Trained peers on safety protocols and effective navigation techniques.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Attention to detail
Languages
English
Professional Working
Timeline
General Warehouse
Amazon Filfulment Center CMH1
Driver
Uber/lyft
High School Diploma -
Blaise Diagne