Silgian Zeledon
Raleigh,NC
Summary
Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Land Administrator
Mungo Homes
01.2021 - 02.2023
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Managed over 15 communities.
Assistant Property Manager
Graystone Group
07.2019 - 12.2021
- Kept up with case deadlines by monitoring timeline and coordinating smooth records processing
- Assisted with building cases by conducting skilled legal research and compiling support information
- Gathered and analyzed research data covering decisions, codes, and statues
- Updated office files daily and kept records organized
- Handled correspondence, including emails, letters, mail, and text messages
- Maintained and reconciled accounts, including processing invoices and payments.
- Administered property foreclosures, encompassing proper and timely assignation of cases to realtors.
Team lead
Amazon
01.2019 - 07.2019
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Mapped processes to logistically examine business flow and identify improvement opportunities
- Delivered in-depth training to users, imparting knowledge of best practices for protecting data and minimizing errors
- Rescue drivers when someone can't continue the route take over and finish the routes.
Bartender
La Santa
01.2017 - 01.2019
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served food and alcoholic beverages upholding superior record of positive feedback.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Associate of Science -
Wake Technical Community College
Raleigh, NC2016
Skills
- Invoice Verification
- Client Assessments
- Document Organization
- Expense Reports
- Lease Filing
- Legal Documentation
Languages
English
Spanish
Timeline
Land Administrator
Mungo Homes
01.2021 - 02.2023
Assistant Property Manager
Graystone Group
07.2019 - 12.2021
Team lead
Amazon
01.2019 - 07.2019
Bartender
La Santa
01.2017 - 01.2019
Associate of Science -
Wake Technical Community College
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