Siliana Leomiti
Puyallup,WA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Alaska Airlines, adept in problem resolution and outstanding communication. Leveraged computer proficiency and exemplary work ethic to exceed performance metrics, demonstrating unparalleled attention to detail and teamwork. Achieved significant improvements in customer relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
10.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Cashier
Safeway
02.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Retail Sales Associate Cashier
Old Navy
02.2019 - 12.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Increased customer satisfaction by providing exceptional service in a timely matter even in stressful situations I maintain patience and professionalism
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Education
High School Diploma -
Rainier Beach High School
Seattle, WA06.2017
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Exemplary work ethic
- Information Verification
- Computer Proficiency
- Professional telephone demeanor
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Strong Organization
- Customer Relations
Timeline
Customer Service Agent
Alaska Airlines
10.2023 - Current
Cashier
Safeway
02.2023 - 10.2023
Retail Sales Associate Cashier
Old Navy
02.2019 - 12.2021
High School Diploma -
Rainier Beach High School
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