Silicia Miranda

Manage account portfolio of 280 units in multifamily property. Manage day to day functions, team members, budget, invoices, reports and overall quality control of the property. Successfully achieve budget and financial operational goals.

• Establish rent rates and provided oversight for financial reporting, month-end closeout, and reclassification.
• Work closely with the CEO, CFO, VP and Owners of property to ensure optimal account success.
• Work with vendors by gathering bids, staying in communication, reconciling and consolidating services to align with budget.
• Manage leasing and maintenance staff, hold weekly staff and owner meetings assessing property updates, financials, and budgets.
• Implement budget development techniques and evaluate financial reports, review marketing projections, and review operational reports that predict performance patterns.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Conducts regular property inspections and takes appropriate action to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• In charge of training, hiring and implementing standard policy and procedure, working cohesively as a team leader, offering constant support as manager to my colleagues and customers.

Promoted to this position in January 2021, well ahead of contemporaries. Helped manage an account and portfolio of 340 units.

• Collaborate with the Community Manager to develop and implement process improvements that optimize the use of human and capital resources.
• Manage scheduling of move-ins/move-outs, review and complete lease renewals, and initiate actions to resolve account delinquencies.
• Coordinate services with vendors, prepare purchase orders, and work closely with site managers.
• Complete administrative functions that include updating resident information database, preparing rent roll reports, collecting, and managing cash receipts, and preparing bank deposits.
• Plan, market and coordinate resident events, create event calendars and flyers.
• Develop marketing objectives, track effectiveness of online efforts, and impose new marketing techniques.
• Maintain and post regular content to Facebook and Instagram.

Leasing Professional – Established and maintained an excellent record of performance in meeting leasing and resident satisfaction goals.

• Proactively worked with team members to maintain a positive and efficient team and ensure meeting corporate KPIs.
• Provided information on property amenities to prospective residents, assisted with filling out lease agreements, and conducted background checks and employment verifications.
• Efficiently met leasing goals by building personable rapport, listening and navigating customers' needs, and following up with prospects.
• Assisted with social media advertising and marketing and maintained excellent relationships with residents that generated referral business.