Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Sililo Maanga

McKinney

Summary

Dynamic professional with experience in customer service and supply chain management, knowledge in Navision and SAP (ERP) System.Holder of a Level 5 Advanced Diploma from The Chartered Institute Procurement and supply(CIPS). Proven ability to deliver exceptional customer satisfaction effectively. A strong communicator and adaptable team player with a commitment to continuous learning and professional development. Eager to leverage extensive knowledge in purchasing and supply to contribute to a progressive organization as a management trainee

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Purchase Officer - Procurement

Ministry of Finance and National Planning
05.2020 - 01.2025
  • Identifying and selecting suppliers, negotiating contract terms, and securing the best possible prices for goods and services.
  • Creating and processing purchase orders, tracking inventory, and ensuring timely deliveries.
  • Building and maintaining strong relationships with suppliers, monitoring their performance, and addressing any issues that may arise.
  • Developing, implementing, and managing contracts with suppliers to ensure compliance and adherence to terms.
  • Identifying and implementing cost-saving measures, managing procurement budgets, and tracking expenses.
  • Staying informed about market trends, industry standards, and competitor activities to make informed purchasing decisions.
  • Managing inventory levels, ensuring adequate stock to meet demand, and minimizing waste.
  • Conducting market research in various districts so as to identify their needs.

Back Office Agent

Bharti Airtel Limited
01.2016 - 05.2017
  • Liaise directly with other internal departments and partners in other locations.
  • Analyzing products and services of the company and suggest for any changes or upgrades of the same according to business's development.
  • Translate Business, operational related documents, other jobs related tasks and projects as assigned.
  • Investigating ad Analyzing ZICTA Complaints from across country.
  • Ensuring queries are resolved within a 7-day period given by the Communication Authority.
  • Institute process that highlights top critical unresolved complaints and requests.
  • Work with teams across the organizations to reduce the number of complaints on an ongoing basis.

Call Centre Agent

Bharti Airtel Limited
02.2014 - 12.2015
  • Resolved escalated calls from internal and external customers promptly using available resources as needed.
  • Responded to member telephone calls and assisted with information requests.
  • Followed up with customers after their initial call to ensure satisfaction with the provided resolution.
  • Participated in team meetings and training sessions.
  • Built a positive rapport with customers over the phone.
  • Maintained a high level of knowledge about company products, services, and policies.
  • Upsold and cross-sold products and services to customers.
  • Liaise directly with other internal departments and partners in other locations.

Education

Advanced Diploma - Purchasing And Supply Level 5 (CIPS)

National Institute of Public Administration
Zambia
08-2012

Advanced Certificate - Purchasing And Supply (CIPS)

Livingstone Institute of Business And Engineering Studies
Zambia
12.2010

Certificate - Grade 12- High School Diploma

Spring Board Academy
Zambia
01.2008

Skills

  • Organizational skills
  • Team work
  • Good time management
  • Microsoft Word
  • Purchasing
  • Interpersonal Skills
  • ERP systems (SAP, Navisoin & Avaya)
  • Microsoft suit

Certification

  • CIPS Certification, Present
  • ISO 9000 2015, 03/01/19, Present, Quality Management Systems Awareness online Training Course.

Awards

  • Quality Service, 2015
  • Obtained A Certificate in Excellent quality service.
  • Pat on the Back Certificate for good customer service.
  • Obtained A Certificate in Excellent quality service., Pat on the Back Certificate for good customer service.

Timeline

Assistant Purchase Officer - Procurement

Ministry of Finance and National Planning
05.2020 - 01.2025

Back Office Agent

Bharti Airtel Limited
01.2016 - 05.2017

Call Centre Agent

Bharti Airtel Limited
02.2014 - 12.2015

Advanced Diploma - Purchasing And Supply Level 5 (CIPS)

National Institute of Public Administration

Advanced Certificate - Purchasing And Supply (CIPS)

Livingstone Institute of Business And Engineering Studies

Certificate - Grade 12- High School Diploma

Spring Board Academy

Similar Profiles

CREATE PROFILE