Silke Hornung
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
11.2023 - Current
- Delivered exceptional customer service through personalized shopping experiences.
- Maintained visual merchandising standards to enhance product presentation
- Managed inventory levels, ensuring timely restocking of merchandise on the sales floor.
- Identified customer needs through effective communication, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Bartender
Tilted Kilt Pub & Eatery
08.2017 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Manager
Bebe Stores Inc.
07.2015 - 07.2017
- Handled customer issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate merchandise.
- Established and cultivated solid business relationships with new or existing customers.
Stylist Sales Associate
Bebe Stores Inc.
11.2012 - 06.2015
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in client interactions.
- Fostered inclusive environment to make customers feel welcomed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor Of Business Administration - Marketing
Arizona State University
Tempe, AZSkills
- Sales techniques
- Clear communication
- Customer conflict management
- Dependability
Languages
German
Native or Bilingual
Timeline
Sales Associate
Victoria's Secret & PINK
11.2023 - Current
Bartender
Tilted Kilt Pub & Eatery
08.2017 - 03.2020
Sales Manager
Bebe Stores Inc.
07.2015 - 07.2017
Stylist Sales Associate
Bebe Stores Inc.
11.2012 - 06.2015
Bachelor Of Business Administration - Marketing
Arizona State University