Silke Stefanie Aleman
Miramar
Summary
Dynamic Sales Manager with a proven track record at Fidem Travel Sa de CV, excelling in relationship building and strategic sales growth. Leveraged analytical problem-solving skills to enhance client offerings and achieve significant sales increases. Recognized for exceptional customer service and meticulous attention to detail in high-pressure environments.
Overview
33
33
years of professional experience
Work History
Sales Manager
Fidem Travel Sa de CV
Cancun
10.2010 - 05.2025
- Cultivated strong, lasting relationships with new and existing clients.
- Developed strategic business plans that increased sales by identifying new opportunities.
- Tailored a comprehensive portfolio of products and services for global large tour operators.
- Executed meticulous billing inquiries, ensuring accuracy and attention to detail.
- Executed data entry in extranet systems of major tour operators, optimizing sales generation.
- Provided thorough training for new employees on sales tactics and customer engagement strategies.
- Negotiated preferential rates with hotels and travel service providers to enhance client offerings.
- Orchestrated the organization and operation of large incentive groups, demonstrating strong organizational skills.
- Specialized in crafting complex travel itineraries for premium travel experiences, exclusive accommodations and personalized itineraries.
- Presented sales reports to senior management for strategic decision-making insights.
- Oversaw customer service operations to ensure high satisfaction levels.
- Resolved complex customer inquiries, leading to a high customer satisfaction rate.
- Established relationships with key partners in the travel industry for collaboration.
- Participated in tourism fairs across Europe and South America to broaden market presence and foster industry connections.
Ticket by Mail and Rate Desk Agent
Aerolineas Argentinas
Miami
06.2000 - 10.2001
- Managed calculations of complex rates, generating and distributing tickets for mail orders.
- Produced comprehensive reports detailing all ticket sales activities.
- Received commendation for exceptional service and dedication to customer needs.
Help Desk Agent
Amadeus IT Group
Miami
05.1997 - 07.1998
- Provided nationwide support to travel agencies via Amadeus system help desk.
- Facilitated migration of reservation systems for travel agents across USA.
- Ensured smooth transition for travel agents through effective knowledge transfer during migration.
- Provided technical support for software issues and customer inquiries.
- Escalated unresolved issues to appropriate technical teams promptly.
Reservation Department Coodinator
United Airlines
Mexico
09.1993 - 03.1995
- Coordinated reservations and operations within reservations department to enhance efficiency.
- Supervised call flow and booking reports, ensuring streamlined system operations.
- Managed departmental operations to maintain high service standards and accuracy.
- Facilitated interdepartmental collaboration by providing guidance on project-related tasks.
- Actively participated in weekly team meetings to discuss current initiatives.
Hotel Front Desk Clerk
Hotel Camino Real
Mexico
08.1992 - 08.1993
- Managed guest check-ins and check-outs, facilitated currency exchange, and ensured exceptional customer service at front office.
- Answered guest inquiries and resolved issues promptly and professionally.
- Processed payments and handled cash transactions securely and responsibly.
Education
Tourism And Iata Diploma - Tourism
Hosta , Hotel And Tourism School
Switzerland07-1992
High School Diploma -
German School Alexander Von Humboldt
Mexico06-1991
Skills
- Customer Service
- Attention to detail
- Sales expertise
- Flexibility and adaptability
- Cultural awareness
- Geographical knowledge
- Analytical problem solver
- Relationship building
- Language proficiency
- Organizational skills
- Goals and performance
- Excellent communication skills
- Positive and upbeat
- Calm under pressure
- Problem-solving
- Dependable and responsible
- Good Telephone Etiquette
- MS office
Languages
English
Full Professional
German
Full Professional
Spanish
Full Professional
Timeline
Sales Manager
Fidem Travel Sa de CV
10.2010 - 05.2025
Ticket by Mail and Rate Desk Agent
Aerolineas Argentinas
06.2000 - 10.2001
Help Desk Agent
Amadeus IT Group
05.1997 - 07.1998
Reservation Department Coodinator
United Airlines
09.1993 - 03.1995
Hotel Front Desk Clerk
Hotel Camino Real
08.1992 - 08.1993
Tourism And Iata Diploma - Tourism
Hosta , Hotel And Tourism School
High School Diploma -
German School Alexander Von Humboldt
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