Sillia Savage
San Antonio,TX
Summary
Highly trained Customer Service Representative with substantial experience in leadership, risk evaluation, complex problem-solving, active listening, and strong analytical skills. Mastery in working in collaborative settings while meeting individual goals. Excellent in employing service-oriented behaviors, while adhering to compliance framework. Strong ability in providing timely solutions.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Personal Banker
Wells Fargo Bank, N.A.
08.2019 - Current
- Adapt to fast-paced environment by managing 20 customer client-facing interactions per day by appointment setting and walk in clients
- Set-up new accounts providing guidance in credit management, lending and financial products and service offerings
- Process customer requests for statements, filing complaints and updating customer records
- Utilize customer relationship management software and multiple programs to provide accurate and complete customer service.
- Back up teller team by handling needs of new and existing customers at main counter.
- Promote financial products by maintaining excellent service offering knowledge.
- Created smooth onboarding processes to help new clients adjust to product features, account protections, and online accessibility
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Cooking Intern
Marriott
07.2022 - 09.2022
- Checked expiration dates, rotated food and removed any items that were no longer usable.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Read through recipes and set up ingredients
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Insurance Sales Representative
The Hartford AARP
05.2017 - 03.2019
- Sold auto and home insurance products to individuals using consultative selling techniques by managing over 50 customer calls per day
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated premiums and finalized sales by establishing payment methods
- Registered customer information on database to enable tracking history and maintain accurate records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Retail Personal Banker
Bank Of America
10.2009 - 04.2013
- Assisted customers with opening and closing accounts, completing loan applications, and enrollment of new services
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
Education
High School Diploma -
WM Taft HS
San Antonio05.1998
Skills
- Skilled in Managing Fast Paced Environments
- Utilizing Online Resources
- Manage Complex Customer Service
- Collaborative Environments
- Proficient in Anti Money Laundering (AML)
- Risk Assessment
- Hospitality Service Expertise
- Strong Leadership
- Relationship Building
- Interpersonal Skills
- Computer Literacy
- Navigation of multiple programs
- Training and Mentoring
Certification
- August Escoffier Culinary Arts-Graduate 11/22
- National Mortgage Licensing
Timeline
Cooking Intern
Marriott
07.2022 - 09.2022
Personal Banker
Wells Fargo Bank, N.A.
08.2019 - Current
Insurance Sales Representative
The Hartford AARP
05.2017 - 03.2019
Retail Personal Banker
Bank Of America
10.2009 - 04.2013
High School Diploma -
WM Taft HS
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