Matthew Hetrick

• Consistently exceed sales targets through strategic prospecting and efficient sales cycle navigation.

• Cultivate and maintain in-person relationships with key decision-makers, resulting in higher close rates and client retention rates

• Conduct in-depth needs assessments to understand client pain points and provide tailored SaaS solutions to address their business challenges.

• Collaborate with cross-functional teams to ensure seamless implementation and delivery of solutions to clients.

• Generated new revenue by providing online product demonstrations and educating prospective customers on the benefits of improving their workflow by implementing new software
• Configured, delivered, and closed electronic sales orders for subscription licenses as well as training and consulting services.

• Quickly identified and developed qualified opportunities through outbound email and call prospecting campaigns to move through the sales funnel
• Strategically handled objections and positioned the product for success while delivering a strong understanding of our target market, industry knowledge, and value proposition.

• Delivered a high level of internal support overseeing customer caseloads accessing state benefits
• Engaged with customers, developing strong, positive relations, and verified their benefit packages in accordance with regulatory guidelines.

• Offered exceptional customer service, educating customers about available benefits and the associated requirements in order to participate in assistance programs
• Additionally, designated as the lead point of communication answering all customer questions or inquiries.

• Forged strong, trusted, working relations with clients that are emotionally and behaviorally disturbed
• Actively offered assistance in daily living skills as well as toward accomplishing a defined set of objectives
• Notated interaction of each session in the client file and electronic database in order to build an accurate record of progress.