Silofa Ashley Orr
Enterprise
Summary
Results-driven Property Management professional with over a decade of experience in enhancing customer satisfaction and retention. Skilled in administrative tasks, collections, and accounting, with a track record of maintaining accurate tenant ledgers. Known for fostering collaboration across departments and analyzing databases to ensure compliance with standard operating procedures aligned with the Corvias Mission. Aiming to leverage extensive expertise to drive operational excellence and improve tenant relations further.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Leasing and Resident Manager
Corvias LLC
Fort Novosel
09.2023 - Current
- Manages delinquency by generating reports and auditing tenant ledgers for accuracy daily, monthly and quarterly
- Collaborates and initiates team training with utilizing property management software
- Proficient in researching payment and collection databases for auditing purposes
- Oversee resident documents and account information in databases to ensure they are compliant with standard operating procedures and other relevant laws and regulations
- Provides clear and precise communication with current and past residents through phone, email pertaining to updates on account or ledgers
- Oversee resident accounts and ensured we adhered to policy and procedures to maintain low delinquency
- Versatile with computer proficiency to include word processing, spreadsheet and database software
- Proven competency in logging and tracking interactions while following up with tenants
- Increased the efficiency of leasing operations, overseeing and contributed to the collection of balances, achieving an overall delinquency rate of just 1% over the past two years
- Served as the Leasing Manager for 6 months
- Oversee day-to-day leasing functions for assigned military housing installations, ensuring all operations comply with company standards, fair housing regulations, and other relevant laws
Leasing Consultant and Resident Associate
Corvias LLC
Fort Novosel
08.2020 - 09.2023
- Generates daily and monthly reports to assist with the overview of occupancy and revenue goals
- Collaborates with a variety of departments and external vendors to ensure business goals are executed in a timely manner
- Coordinates future home assignments and inspections to provide customer satisfaction
- Developed marketing strategies aimed at improving community quality of life
- Promotes and markets resident activities during military partnership meetings at Linc Briefings monthly
- Review all applications through a database system overseeing all requirements are received and in compliance with company policies
- Communicates regularly with potential leads and current residents to ensure that processes are efficient while providing excellent customer service
Resident Associate
Corvias LLC
Fort Novosel
11.2017 - 08.2020
- Maintain strong communication with residents pertaining to leases, policies and financial accounts
- Manage portfolios for all residential clients to ensure accuracy and updated information in the database
- Responsible for receipt, control, logging, safekeeping, and necessary action on all housing related correspondence utilizing Yardi, Onsite, Microsoft Power BI, Word, Excel, and PowerPoint
- Generate rent roll audits monthly to oversee any discrepancies on tenant ledgers
- Conduct all pre and move out inspections to ensure residents adhere to agreement of lease upon vacating properties and collect any past due balances
- Negotiate repayment plans to reduce neighborhood delinquency and collection rate
Realtor/Real Estate Agent
Daleville Real Est.
Daleville
04.2017 - 11.2019
- Generate reports to follow market trends and advise clients on prices, mortgage rates and legal requirements
- Market all residential and commercial listings online and update them daily for prospects and clients
- Follow up with clients regarding updates through phone, email and in person appointments
- Incorporated marketing strategies which increased revenue by 10% within the first month
- Prioritize client satisfaction and ensure that all requests were completed on time
- Schedule open houses for real estate agents, investors, and clients to promote business and foster relations throughout the industry
- Collaborate with real estate offices/agents to coordinate events and meetings for the Wiregrass Board of Realtors
Property Manager
Daleville Real Est.
Daleville
01.2015 - 11.2018
- Implemented a variety of database systems for business development and goals and increased revenue within first month by 10%
- Facilitated hiring process and interviews for office staffing
- Managed rental obligations with homeowners and tenants for 300+ properties to include commercial and residential
- Facilitated payroll for internal and external employees effectively and in a timely manner
- Generated reports to verify all database systems were in regulatory compliance
- Review and audit all accounts to ensure charges and payments are updated and accurate
- Consistently communicates with Broker/Manager with client reservations, updates, and team development strategies
Tax Preparer
H&R Block
Enterprise
01.2015 - 04.2018
- Receive and review all payee information on W-2 (Wage and Tax Statements) and ensure information accuracy
- Provide clear communication with clients in assisting with questions on refunds or balances that they may have accrued throughout the year
- Consistently maintains communication with manager with updates or client concerns
- Proficiency with federal and state laws to ensure all tax forms complied and completed in a timely manner
- Created marketing strategies for organization to increase clientele and business goals
- Provided future tax planning to clients and offered solutions to problems if encountered
- Maintain scheduling for new and current clients on a daily basis
Education
BS - Business Administration and Management
Troy University
Dothan, Alabama12-2026
Business Administration -
Enterprise State Community College
Enterprise, Alabama03.2022
High School Diploma -
Church College of Pesega
Apia, Samoa11.2008
Skills
- Project management
- Customer service
- Effective communication
- Operations management
- Office staffing
- Problem-solving
- Dispute handling
- Property management
- Teamwork and collaboration
- Decision-making
- Active listening
- Inventory control
Affiliations
- Wiregrass Board of Realtors, Realtor
- National Association of Realtors, Member
Certification
- Foundations of Project Management Certificate, Coursera- Google, 02/01/23
- National Career Readiness Certificate, ACT, 04/01/22
- (CTS) Certified Tax Specialist, H&R Block, 11/01/14
- Real Estate Sales License, AL, 04/01/17, 000112649-0
Timeline
Assistant Leasing and Resident Manager
Corvias LLC
09.2023 - Current
Leasing Consultant and Resident Associate
Corvias LLC
08.2020 - 09.2023
Resident Associate
Corvias LLC
11.2017 - 08.2020
Realtor/Real Estate Agent
Daleville Real Est.
04.2017 - 11.2019
Property Manager
Daleville Real Est.
01.2015 - 11.2018
Tax Preparer
H&R Block
01.2015 - 04.2018
BS - Business Administration and Management
Troy University
Business Administration -
Enterprise State Community College
High School Diploma -
Church College of Pesega
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