Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Systems
Personal Information
Languages
Timeline
Generic

Silpa Ippagunta

Novi,MI

Summary

Seeking an opportunity in the health care and financial environment which will fully utilize technical training, strong work ethics and dedication Competent Accounts Receivable Specialist bringing 7 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Organized Senior Accounts Receivable Specialist with 7 years of experience in accounts receivable and accounting fields. Highly skilled leader in training and leadership of team members to accurately process payments using credit cards, checks and cash. Detailed manager of accounting processes with clarity and deliberation despite heavy workloads. Resourceful Accounts Payable Clerk known for excellent account management and time management skills. Expert in Epic / Cerner use and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence. Meticulous accounting professional bringing 7 years of experience in strategic planning, customer relationship management and account reconciliation.

Overview

11
11
years of professional experience

Work History

Sr Accounts Receivable Clerk (Credit Balance)

Optum
06.2019 - Current
  • Enhanced cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
  • Expedited month-end closing procedures by accurately posting transactions and preparing detailed reports for management review.
  • Contributed to the successful completion of annual audits by providing organized documentation and clear explanations of accounting procedures.
  • Developed strong client relationships through effective communication, resulting in prompt payments and reduced delinquencies.
  • Mentored junior staff members by sharing knowledge of industry best practices, fostering a supportive work environment that encouraged professional growth.
  • Ensured compliance with regulatory requirements by staying informed on industry best practices, policies, and legal guidelines related to accounts receivable management.

Sr Recovery Resolution Specialist Sr

Optum / UHC
01.2019 - 01.2022
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.

A/R Specialist

R1RCM
01.2017 - 04.2019
  • Provided excellent customer service when addressing client inquiries regarding billing issues or payment status updates.
  • Maintained an organized filing system for all A/R documentation, facilitating easy retrieval for audits or other internal reviews as needed.
  • Supported year-end financial audits by preparing necessary documentation and responding promptly to auditor inquiries related to accounts receivable.
  • Assisted in the preparation of monthly financial reports by providing accurate A/R data for analysis and decision-making purposes.
  • Managed a high volume of invoices while maintaining strict attention to detail and adherence to established deadlines.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment terms with clients.
  • Adapted quickly to changing business needs or priorities, demonstrating flexibility and a commitment to continuous improvement in A/R operations.

Front Office Receptionist

CORE Institute of Orthopedics
01.2014 - 03.2017
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
  • Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.

Medical Receptionist

Comprehensive Health Care Associates
01.2013 - 01.2014
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Education

Medical Insurance Billing, Coding and Office Administration -

Ross Medical Education Center
Ann Arbor, MI
06.2014

MBA - Accounting And Finance

Nagarjuna University
India / Hyderabad
06.2003

Bachelor of Arts - Accounts

Osmania University
India / Hyderabad
06.2000

Some College (No Degree) - Accounting And Finance

Schoolcraft College
Livonia

Skills

  • Revenue Cycle Management
  • Internal Controls
  • Account Reconciliation
  • Cross-Functional Team Collaboration
  • Research and due diligence
  • Audit reporting
  • Claims Processing
  • Process Improvements
  • Team Bonding

Roles And Responsibilities

  • Single point of contact for solving complex issues
  • Excellent customer service
  • Accounts Payables /Receivables
  • Medical Billing /Coding
  • Cash posting
  • Appeals and reconsiderations
  • Authorizations
  • Negotiations and settlements
  • Claims denial management /AR follow up
  • Credits and Refunds
  • Root cause Analysis
  • Preparing for weekly Quality reports /Audit
  • Payer Take back process research

Systems

  • EPIC
  • CERNER
  • ETHOMAS
  • PRACTICE FUSION
  • MEDITECH

Personal Information

Title: Accounts receivable specialist

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Full Professional

Timeline

Sr Accounts Receivable Clerk (Credit Balance)

Optum
06.2019 - Current

Sr Recovery Resolution Specialist Sr

Optum / UHC
01.2019 - 01.2022

A/R Specialist

R1RCM
01.2017 - 04.2019

Front Office Receptionist

CORE Institute of Orthopedics
01.2014 - 03.2017

Medical Receptionist

Comprehensive Health Care Associates
01.2013 - 01.2014

Medical Insurance Billing, Coding and Office Administration -

Ross Medical Education Center

MBA - Accounting And Finance

Nagarjuna University

Bachelor of Arts - Accounts

Osmania University

Some College (No Degree) - Accounting And Finance

Schoolcraft College
Silpa Ippagunta