Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silpha Reddy

Eden Prairie,MN

Summary

Led Businesses with 30M+ Consumers, 420+ Employees, $40M Budget. Resolved complex business problems, delivered system migrations, and established C-Suite business relationships. Mission-driven technology executive with a proven history of leading transformative journeys and consistently delivering exceptional outcomes, reducing costs, enabling go-to-market strategies, improving ROI, Net Promoter Scores (NPS), and digital experience.

Overview

20
20
years of professional experience

Work History

Sr. Director Software Engineering/CIO UHOne

United Health Group – Optum Technology
11.2023 - Current
  • Leading large individual $40M/Year capital budget Business Unit.
  • Managing 420+ high-performing Global Engineering teams in India, Philippines, and US.
  • Partnering with UHOne CEO to define the business plan & Strategy, technology roadmap to align with business strategy.
  • Improved delivery by dedicating 30% capacity to automation, security, and Product Lifecycle Management (PLM), ensuring alignment with both business and technical priorities, thereby reducing priority conflicts with business stakeholders.
  • Improved efficiency by accelerating go-to-market strategies, implementing test automation, maintaining quality and financial discipline, optimizing talent allocation, and eliminating process inefficiencies.
  • Optimized peak season operations for UHOne in 2024-25, reducing the number of war rooms from over fifteen last year to zero this year.
  • Improved security measures by reducing 8K+ Critical/High vulnerabilities to Zero.
  • Established the AI team and outlined a three-year roadmap, with an objective to achieve $3M in IOI by 2025.
  • Leading $10M Cloud migration program for ISP Facets.
  • Partnering with Platform Consolidation Team to define the roadmap and solutions to decommission GRI Mainframe platform.
  • Leading M&A Data Center migration effort with projected savings of $10M over 3 years.
  • Providing leadership oversite for E&I Vendor consolidation effort.
  • Established improved delivery model, talent sharing, and architecture collations to gain alignment across business segments.

Sr. Director Software Engineering/CIO Specialty Benefits

United Health Group – Optum Technology
10.2017 - 10.2023
  • Led 30M+ consumers and $7M/Year capital budget.
  • Built, and Managed high-performing Global Engineering team.
  • Contributed to Platform Consolidation effort for Vision to define Strategy, Roadmap, Architecture and CBA.
  • Partnered with business stakeholders to increase Vision Membership to 25M.
  • Commissioned a new e-commerce portal that significantly enhanced the experience and adoption; eliminated operational inefficiencies resulting in 1M Hearing Aid sold benchmark.
  • Implemented Financial Protection products on USP platform, Evidence of Insurability on ONBASE, Benefit Assist/Benefit Ally products leading to 3.5M membership for Financial Protection business.
  • Rolled out Digital Experience for Financial protection customers.
  • Rolled out LiveChat/ChatBOT to improve Net Promotor Scores (NPS) by 10 points.
  • Provided Operational support for multiple E&I underwriting instances (Stepwise).
  • Maintained EXI and MEI between 85% to 90%.
  • Adopted data streaming from USP to improve operational efficiencies by 50%.
  • Automated new benefit plan onboarding workflow leading to 40% operational efficiencies.
  • Delivered solutions enabling multiple lines of business, various funding arrangements (fully insured, ASO, level funded).
  • Onboarded and Managed multiple software vendor relationships including Oracle & Salesforce.

Delivery Manager Vision and Financial Protection

United Health Group – Optum Technology
03.2013 - 09.2017
  • Successfully migrated Vision business from AS400 to SKYGEN.
  • Onboarded New Rating Platform Stepwise to support Financial Protection Underwriting capability.
  • Managed the development of Financial Protection Claim system and financial product applications.
  • Rolled out Financial Protection Products on Prime/ACIS.
  • Directed project scoping, development, program management, and process standardization.
  • Partnered with IT, Finance, and Business stakeholders on project selection, acceptance, and prioritization.
  • Coordinated timing of projects with global teams to obtain most productive use of resources.
  • Led and mentored software engineers on proper techniques and direction.
  • Staffed IT Development team to design, build, test, and implement new web portal for external clients and customers.
  • Interacted with business executives to approve, prioritize, and manage critical projects interfacing Sales Agents, Brokers, Vendors, and External Customers.

Sr Business/Systems Analyst Financial Protection

United Health Group – Optum Technology
03.2005 - 02.2013
  • Acted as a liaison between business groups and the IT team to support Financial Protection applications.
  • Conducted several requirement gathering sessions for obtaining requirements and finalizing Business requirement document.
  • Developed complex SQL queries to optimize workload and reduce cycle time.
  • Analyzed the enhancements to provide cost savings and developed business cases for upper management.

Education

Bachelor of Electrical & Electronics Engineering -

Anna University
India
05.2000

Skills

  • FACETS
  • VISION
  • FINANCIAL PROTECTION
  • HEARING Claim platforms
  • Enrollment/Membership
  • Billing
  • Commissions
  • Finance and Underwriting Capabilities
  • M&A Integration
  • Security
  • API
  • Cloud
  • SaaS
  • Data Platform
  • Sales Force
  • System Migrations
  • Digital Experience
  • Automation
  • Agile Methodologies
  • Cost Management
  • Six Sigma Quality
  • Critical Problem Solving

Timeline

Sr. Director Software Engineering/CIO UHOne

United Health Group – Optum Technology
11.2023 - Current

Sr. Director Software Engineering/CIO Specialty Benefits

United Health Group – Optum Technology
10.2017 - 10.2023

Delivery Manager Vision and Financial Protection

United Health Group – Optum Technology
03.2013 - 09.2017

Sr Business/Systems Analyst Financial Protection

United Health Group – Optum Technology
03.2005 - 02.2013

Bachelor of Electrical & Electronics Engineering -

Anna University

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