Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Silsila Jabarkhail

Arlington,VA

Summary

Passionate and dedicated makeup enthusiast with a deep love for beauty and skincare products. Obsessed with staying up-to-date on the latest trends and techniques in the industry. Enjoy working with people, providing personalized beauty advice, and helping clients look and feel their best. Committed to delivering exceptional customer service and creating a welcoming, enjoyable experience for every client.

Overview

5
5
years of professional experience

Work History

Call Center Supervisor

The Providencia Group
Ashburn, VA
01.2023 - 05.2024
  • Developed and implemented customer service policies and procedures.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Monitored calls for quality assurance purposes.
  • Conducted performance reviews of call center staff and documented results.
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Implemented strategies to improve customer satisfaction levels.
  • Resolved escalated customer complaints in a timely manner.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Maintained accurate records of all customer interactions using the company's CRM system.

Beauty Advisor

Sephora
Salt Lake City, VA
02.2022 - 02.2023
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Ensured that all displays were neat and organized at all times.
  • Created a positive shopping experience for each customer through effective communication skills.

Community Liasion

The Providencia Group
Ashburn, VA
02.2022 - 12.2022
  • Developed and implemented plans for outreach initiatives to engage community members.
  • Maintained relationships with key stakeholders in the local community.
  • Organized and coordinated public meetings, forums, and events.
  • Provided presentations on relevant topics to various groups within the community.
  • Conducted research and gathered data about current issues impacting the local area.

Beautician

Henna Beauty Saloon
Kabul , Afghanistan
01.2019 - 08.2021
  • Provided a variety of skin care treatments such as facials, waxing, bleaching and threading.
  • Demonstrated an in-depth knowledge of beauty products and their potential effects on the skin.
  • Performed manicures and pedicures with precision and speed.
  • Recommended appropriate beauty treatments to customers based on individual needs.
  • Maintained cleanliness of salon equipment and supplies.
  • Conducted client consultations to assess preferences for services and products.
  • Ensured customer satisfaction by providing quality services in a timely manner.
  • Developed strong relationships with clients through great customer service skills.
  • Designed custom hairstyles according to clients' requests using scissors, razors, combs, brushes, curling irons and blow dryers.
  • Applied makeup professionally including special occasion looks such as weddings or proms.
  • Educated customers about proper skincare routines for home use between visits.
  • Displayed excellent communication skills while interacting with clients to ensure they were comfortable throughout the entire process.
  • Kept detailed records of all services performed for each client in order to provide personalized follow-up appointments.
  • Assisted customers in selecting suitable cosmetics, creams and lotions based on their skin type.
  • Scheduled appointments for clients over the phone or online booking systems.
  • Administered payment transactions accurately using point-of-sale software systems.
  • Beautified customers by performing facials and waxing.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Collected payment from customers and scheduled next appointments.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.

Education

Bachelor of Arts - Political Science

American University of Afghanistan
Kabul, Afghanistan
05-2018

Skills

  • Client Consultation: Effectively conduct detailed consultations to understand clients' beauty needs, preferences, and desired outcomes
  • Product Recommendations: Clearly explain the benefits and proper usage of skincare and makeup products to clients
  • Customer Service: Provide exceptional customer service by actively listening to clients' concerns and addressing them promptly
  • Customer Consultations: Expertly conduct personalized consultations to determine clients' beauty needs and preferences
  • Makeup Application: Proficient in applying makeup for various skin types and occasions, ensuring a professional and flattering finish
  • Product Knowledge: Extensive knowledge of makeup products, including ingredients, benefits, and application techniques
  • Skincare Expertise: Skilled in recommending and demonstrating skincare routines tailored to individual skin concerns
  • Sales Skills: Strong ability to promote and sell beauty products, providing clients with tailored recommendations
  • Hygiene Practices: Maintain high standards of hygiene and sanitation for all tools and product testers

Languages

English
Professional
Persian
Professional
Urdu
Professional

References

References available upon request.

Timeline

Call Center Supervisor

The Providencia Group
01.2023 - 05.2024

Beauty Advisor

Sephora
02.2022 - 02.2023

Community Liasion

The Providencia Group
02.2022 - 12.2022

Beautician

Henna Beauty Saloon
01.2019 - 08.2021

Bachelor of Arts - Political Science

American University of Afghanistan

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Silsila Jabarkhail