SILVAIN MAK
Marietta,GA
Summary
Strategic-thinking leader with 10+ years of successful data strategy execution, new product development, data quality, operations and governance solutions. Demonstrated ability to create value for the customer and maximize ROI across various verticals of SaaS based businesses through the use of cutting-edge technology, innovative market insight and analysis, and effective team leadership and development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, BI Data Acquisition
Amadeus Hospitality
Atlanta, Georgia
09.2021 - Current
- Serve as champion of internal data assets and help product management teams leverage existing TravelClick assets vs. procuring outside assets where feasible
- Develop and execute the unit's roadmap
- Establish, manage, and communicate data acquisition guidelines and standards
- Establish, monitor, and seek to improve data quality KPI's for the unit
- Set standards for data intake, and maintenance
- Define 'standards'/requirements/specs for Data Assets to be acquired (coordinating with Data Governance/Data Analytics)
- Manages and works to define with IT the processes/systems to ingest the data assets (Agency, Rate, Demand, Airline, Events, S&C, Car)
- Project management of onboarding new data providers/sources for existing processes/systems
- Maintains technical relationships with data providers
- Facilitate the integration of new data by working with cross functional teams.
- Serve as expert on data acquisition and provide guidance on successful data acquisition to product development organizations throughout the product development lifecycle.
- Manage a small team of direct reports (leaders), lead performance management, and develop additional roles as needed.
- Drive cost savings and efficiencies by identifying duplicative, unused, under leveraged or over-cost processes and/or resources.
- Vendor management which includes relationship building, quality control, operations and billing review
Senior Manager, BI Data Acquisition
TravelClick (Acquired By Amadeus In October 2018)
Atlanta, Georgia
03.2018 - 09.2021
Manager, BI Data Acquisition
TravelClick
Atlanta, Georgia
01.2016 - 03.2018
Technical Team Lead
TravelClick (Acquired By Amadeus In October 2018)
Atlanta, Georgia
05.2013 - 01.2016
- Responsible for the design, implementation, and maintenance of processes to acquire and retain quality data assets
- Work with external data providers to deliver data feeds that meet extract specifications and pass certification standards
- Maintain and utilize an in depth knowledge of Data Warehousing concepts, data profiling and ETL work flows
- Lead client data acquisition projects (from obtaining data feed untill go-live)
- Monitor and maintain data quality standards on production databases
- Ongoing data analysis and auditing to support timely and accurate delivery to clients
- Lead data quality teams to troubleshoot and resolve data issues
- Lead & Manage off-shore development & QA team
- Collaboration with sales, support, and development teams to promote high quality product offerings
- Maintain high level of understanding of common support issues and stay current on select product stability and critical issues
- Maintain client-side expert level of knowledge on TravelClick BI products
- Work directly with key business stakeholders, IT development, and sales to deploy the solution
- Engage through the solution delivery lifecycle, working with customers in identifying optimal solutions
- Analyze the impact of changes in requirements; and providing business need mentorship to external and internal technical teams.
Global Support Manager, Office Manager
Itesso (Acquired By Amadeus In July 2015)
Atlanta, Georgia
02.2010 - 05.2013
- Responsible for recruiting and training of the support team and implementing new operational procedures
- Manage and maintain effective relationships with the operational and technical management of key customers
- Manage and maintain effective relationships with a range of third party software and hardware vendors
- Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement
- Facilitate customer resolution for escalated calls and engage the necessary support
- Report operational achievements and progress to the COO on a regular basis, including statistical analysis (i.e
- SLA targets) and improvement of action plans
- Maintain mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization
- Compile reports on SLA targets, numbers and types of request, communicate
- Co-manage the Americas Project Delivery department, including the provision of its external partners with specialist project delivery services, expertise and solutions
- Ensure projects and contracts are delivered on time, within budget and to quality specification (including outputs).
Support Manager
Itesso (Acquired By Amadeus In July 2015)
Breda, Netherlands
12.2008 - 02.2010
Education
Journalism
University of Tilburg
Tilburg, NetherlandsBusiness Economics
University of Tilburg
Tilburg, NetherlandsMicrosoft Certified Technology Specialist -
Cambridge University
2007
Skills
Industry Knowledge: SQL, ETL, Oracle Pl/Sql, Business Intelligence, Data Modeling, Dashboards, Databases, Reporting & Data Analysis, Hospitality
Technical Skills: SAS, SQL, Unix (Shell Scripting), MS Office Suite
Soft Skills: Communication, Leadership, Problem Solving, Data Strategy, Building Winning Teams, Analytical Thinking, Time Management, Self-Starter/Self-Learner
Certification
Dutch Mother Language
English English Native (CAE, (CEF-level CI))
German Moderate
French Moderate
Languages
Dutch
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Timeline
Director, BI Data Acquisition
Amadeus Hospitality
09.2021 - Current
Senior Manager, BI Data Acquisition
TravelClick (Acquired By Amadeus In October 2018)
03.2018 - 09.2021
Manager, BI Data Acquisition
TravelClick
01.2016 - 03.2018
Technical Team Lead
TravelClick (Acquired By Amadeus In October 2018)
05.2013 - 01.2016
Global Support Manager, Office Manager
Itesso (Acquired By Amadeus In July 2015)
02.2010 - 05.2013
Support Manager
Itesso (Acquired By Amadeus In July 2015)
12.2008 - 02.2010
Journalism
University of Tilburg
Business Economics
University of Tilburg
Microsoft Certified Technology Specialist -
Cambridge University
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