Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Silvana Apicella
Open To Work
Verified
This profile is verified using an email address.

Silvana Apicella

West Haven,CT

Work Preference

Desired Job Title

University AssistantSprinkler Service CoordinatorDispatcher/Account ManagerSenior Construction CoordinatorTeam Lead Dispatcher

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: West Haven, CT
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Summary

Dynamic professional with extensive experience in operations coordination and customer service at Southern Connecticut State University. Proven track record of enhancing efficiency through effective time management and cross-functional collaboration. Proficient in Microsoft Excel and skilled in fostering positive relationships to ensure seamless communication and drive project success.

Overview

1
1
Certification
31
31
years of professional experience

Work History

University Assistant

Southern Connecticut State University
New Haven, CT
10.2025 - Current
  • Collaborated with staff to streamline administrative processes and improve efficiency.
  • Coordinated facility maintenance requests and ensured timely resolution of issues.
  • Oversaw office space planning and organization for improved workflow efficiency.
  • Implemented safety protocols to maintain compliance with regulations and standards.
  • Conducted regular inspections to identify maintenance needs and potential hazards.
  • Managed maintenance requests by tracking and scheduling service appointments with vendors. activities with outside vendors to ensure timely completion of projects.
  • Assisted with relocations and remodeling projects, including ordering furniture and supplies.
  • Conducted regular inspections on building systems to verify proper operating conditions.
  • Coordinated resources and delegated assignments to maintain efficient building operations.
  • Responded to emergency situations within the building, such as fires or flooding, by coordinating clean-up efforts with appropriate personnel.
  • Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
  • Monitored and maintained the facility's HVAC system, ensuring optimal temperature and humidity levels.

Sprinkler Service Coordinator

Encore Fire Protection, LLC
Middletown, CT
10.2023 - 03.2025
  • Managed and maintained scheduling for a team of 14 technicians ensuring efficient allocation of resources
  • Monitored and adjusted schedules in real-time to accommodate changes or emergencies
  • Communicated schedule updates to relevant parties in a timely manner
  • Resolved conflicts or issues related to scheduling conflicts promptly and effectively
  • Collaborated with vendors or external partners to schedule deliveries or services
  • Enhanced customer satisfaction by delivering timely and accurate appointment availability updates
  • Streamlined daily scheduling tasks to ensure on-time completion of responsibilities
  • Managed high-volume scheduling requests with accuracy and attention to detail
  • Collaborated with cross-functional teams to coordinate schedules for projects or service calls
  • Cultivated positive client relationships through clear and effective communication during scheduling

Dispatcher/Account Manager

Lab Logistics
West Haven, CT
01.2020 - 10.2023
  • Delivered customer service by handling high volume of incoming calls and emails for medical facilities, clients, and drivers
  • Communicated with Operations Managers, Clients, Medical Staff and Drivers on daily routes and progress
  • Monitored daily routes and driver scans to ensure timely deliveries and pickups
  • Coordinated airport and laboratory recoveries to streamline operations
  • Coordinated weekly bookings for Quick Pack Commodity Flights
  • Updated customer information in CXT program
  • Used Excel to compose, review and compile daily reports for Staff review

Senior Construction Coordinator

Altice USA (Formerly Cablevision)
Bridgeport, CT
10.2013 - 01.2020
  • Coordinated and assigned field work and workflow across CT and Hudson Valley, ensuring project timelines were met.
  • Assessed and handled escalated inter-department and technical related calls.
  • Facilitated daily communication with various departments via email and phone to maintain operational continuity.
  • Processed and coded invoices and billing for operations, ensuring accuracy and timely payments.
  • Communicated with various city departments, contractors and suppliers to resolve invoicing issues
  • Processed purchase requisitions and managed incoming goods using Oracle Software.
  • Updated or added changes to purchase requisitions using Oracle Software
  • Updated and closed out requisitions.
  • Completed and forwarded purchase requisitions to accounting and various departments
  • Scanned requisitions and goods that are delivered to the warehouse
  • Participated in and facilitated weekly conference calls and telecom calls
  • Took meeting notes, edited them, and communicated with all participants via email.

Team Lead Dispatcher

Cablevision
Stratford, CT
01.2003 - 10.2013
  • Managed and trained dispatchers during shifts to ensure effective operations
  • Troubleshot customer, inter-departmental, and technician issues to maintain service quality
  • Resolved and de-escalated Technician Issues
  • Monitored and Dispatched Outages
  • Routed Same Day Service Calls
  • Assessed escalated calls and referred them to the appropriate department.
  • Developed departmental dispatch training guide to streamline onboarding for new employees
  • Identified and rectified billing discrepancies using in house system (Cabledata) & KDB
  • Communicated with team members via Microsoft Outlook email.

Customer Service Associate

People's Bank
Bridgeport, CT
04.1995 - 10.2002
  • Facilitated customer credit counseling with emphasis on confidentiality and sensitivity, ensuring trust and support
  • Greeted customers, assessed needs, and directed to appropriate bank staff to enhance service experience
  • Facilitated onboarding and training of new employees new employees on department protocol.

Education

Business Management (B.S) -

Albertus Magnus College
New Haven, CT
05-2011

Skills

  • Facility operations
  • Administrative experience
  • Operations planning
  • Project coordination
  • Event on-site coordination
  • Facility management
  • Logistics Manager
  • Schedule management
  • Inventory tracking
  • Dispatching
  • Team management
  • Team lead
  • Teamwork
  • Supervising experience
  • Senior leadership
  • Account management
  • Service management
  • Customer service
  • Client email correspondence
  • Customer inquiry handling
  • Communication skills
  • Interpersonal communication
  • Active listening
  • Face-to-face communication
  • Clear language communication
  • Email communication
  • Phone communication
  • Microsoft Project
  • Writing skills
  • Documentation review
  • Time management
  • Task prioritization
  • Organizational skills
  • Attention to detail
  • Adaptability
  • Problem-solving
  • Conflict management
  • Decision making
  • Mentoring
  • Training & development
  • Teaching
  • Filing
  • Data entry
  • Clerical experience
  • Administrative tasks
  • Office activity coordination
  • Office supply management
  • Experience
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Access
  • Microsoft Project
  • Microsoft Teams
  • Microsoft Outlook
  • Microsoft Outlook Calendar
  • SharePoint
  • Oracle
  • Service Trade System
  • HubSpot
  • Workday
  • Windows
  • Computer literacy
  • Computer skills
  • Computer operation
  • Technical skills
  • Telecommunication
  • DOT (Department of Transportation) regulations
  • Billing management
  • Community relationship building
  • Relationship management
  • General management
  • Field service
  • Warehouse management system
  • Store management
  • Event scheduling
  • Cross-functional collaboration
  • Patient confidentiality
  • HIPAA
  • HIPAA compliance
  • Call center experience
  • Telecommunication
  • Client email correspondence
  • Customer communication
  • Microsoft Outlook
  • Microsoft Outlook Calendar
  • Adaptive communication
  • Phone communication
  • Office experience
  • Problem-solving
  • Technical skills
  • Purchasing
  • Customer inquiry handling
  • Microsoft Teams
  • Telecommunication
  • Inventory management
  • Store management
  • Team management
  • Referral management
  • Attention to detail

Certification

Driver's License

Languages

  • English, Fluent
  • Italian, Fluent

Timeline

University Assistant

Southern Connecticut State University
10.2025 - Current

Sprinkler Service Coordinator

Encore Fire Protection, LLC
10.2023 - 03.2025

Dispatcher/Account Manager

Lab Logistics
01.2020 - 10.2023

Senior Construction Coordinator

Altice USA (Formerly Cablevision)
10.2013 - 01.2020

Team Lead Dispatcher

Cablevision
01.2003 - 10.2013

Customer Service Associate

People's Bank
04.1995 - 10.2002

Business Management (B.S) -

Albertus Magnus College

Similar Profiles

  • Marisol SierraMarisol Sierra

    University Recreation Facility Operations at University Of Texas Rio Grande ValleyUniversity Recreation Facility Operations at University Of Texas Rio Grande Valley

  • Kurmantay MadinaKurmantay Madina

    University Assistant at Almaty Management UniversityUniversity Assistant at Almaty Management University

  • MADISON WOODSMADISON WOODS

    Heminger Center Graduate Assistant (Athletic Operations) at Tiffin UniversityHeminger Center Graduate Assistant (Athletic Operations) at Tiffin University

  • Romana FeusthuberRomana Feusthuber

    University Assistant at Johannes Kepler Universität LinzUniversity Assistant at Johannes Kepler Universität Linz

CREATE PROFILE
Silvana Apicella