Silvana Flores Gatica
Human Resource
Stevenson Ranch,CA
Summary
Capable HR with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues. Capable [Job Title] with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.
Overview
22
22
years of professional experience
1
1
Certificate
1
1
Language
Work History
Human Resources Payroll Officer
Completely Concrete Structures. Inc
990 N. Hill Street Los Angeles, Ca 90012
09.2016 - 09.2023
- Resolved payroll discrepancies by collecting and analyzing information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Completed payroll accurately and timely to meet employee expectations.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed timecards and payroll data for team of employees.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Developed and implemented payroll procedures to streamline workflow.
- Updated employee files with new details such as changes in address or salary levels.
- Assisted with recruitment and onboarding of new employees.
- Generated reports to track employee time and attendance.
- Maintained confidentiality of employee records and payroll information.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Controller's Assistant
Completely Concrete Structures
990 N. Hill Street Los Angeles, CA 90012
09.2016 - 09.2023
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Office Administrator
Realty Executives
17046 Devonshire Los Angeles, Ca 91344
03.2012 - 08.2016
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Organized, facilitated and participated in community service efforts.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Real Estate Assistant
Reynoso Realty
03.2002 - 08.2012
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Processed applications and paperwork in accordance with state and federal laws.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated leads management with Crisnet CRM software to improve efficiency with prioritized prospects.
- Implemented strategies to optimize successful closing of real estate transactions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated transfer of property ownership from seller to buyer for accurate recordkeeping and compliance.
Education
Associate of Arts - Accounting Assistant And Bookkeeping
05.2001 -
Skills
Benefits Administration
Customer Service
Tax Law Compliance
Discrepancy Reconciliation
Microsoft Office
Wages and Deduction Calculation
Pay Adjustments
Intuit QuickBooks
Clerical Support
Recording data
Filing
Checking time cards
Expense reimbursements
Financial software
MS Office
Problem-Solving
Planning and Coordination
Investigating discrepancies
Certification
Real Estate
Timeline
Human Resources Payroll Officer - Completely Concrete Structures. Inc
09.2016 - 09.2023
Controller's Assistant - Completely Concrete Structures
09.2016 - 09.2023
Office Administrator - Realty Executives
03.2012 - 08.2016
Real Estate Assistant - Reynoso Realty
03.2002 - 08.2012
Universidad Andres Bello - Associate of Arts, Accounting Assistant And Bookkeeping
05.2001 -