SILVANA FORESTA
Garden City
Summary
Accomplished professional with extensive experience in luxury real estate and in-house leasing, complemented by a strong background in wholesale fashion sales representative. Demonstrated expertise in cultivating client relationships and delivering exceptional service, consistently exceeding expectations. Adept at managing multiple priorities in fast-paced environments, ensuring seamless operations and client satisfaction. A results-driven approach fosters growth and success in every endeavor.
Overview
12
12
years of professional experience
1
1
Certification
Work History
In-House Leasing Agent
Luxury Apartment Complex
06.2025 - Current
- Showcased luxury apartments, amenities, and lifestyle benefits to prospective residents.
- Built strong client relationships and provided personalized home recommendations.
- Delivered exceptional customer service and managed leasing documentation efficiently.
- Coordinated move-ins with attention to detail and professionalism.
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Managed lease applications, ensuring compliance with company policies and local regulations.
- Assisted in marketing strategies to enhance property visibility and attract potential renters.
- Coordinated maintenance requests, facilitating timely resolutions for tenant satisfaction.
- Developed strong relationships with residents, addressing concerns and fostering community engagement.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Real Estate Agent
Compass
08.2021 - 05.2025
- Conducted property showings and open houses to showcase listings effectively.
- Assisted clients in understanding market conditions and property values.
- Developed marketing materials to promote listings across various platforms.
- Coordinated with mortgage lenders and inspectors for seamless transaction processes.
- Built strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Managed multiple listings simultaneously, prioritizing tasks to meet client needs efficiently.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Boosted sales figures significantly, utilizing in-depth market analysis to price properties competitively.
Luxury Sales Associate
Hermes
11.2017 - 08.2021
- Provided one-on-one luxury retail service, cultivating long-term client relationships.
- Managed styling consultations, orders, and follow-ups with meticulous attention to detail.
- Maintained store presentation and visual merchandising standards.
- Ensured accuracy in inventory management and VIP client communications.
- Developed strong relationships with clientele to foster repeat business.
- Collaborated with team members to ensure store presentation met luxury standards.
- Participated in visual merchandising efforts to highlight featured collections effectively.
- Implemented effective upselling techniques to encourage additional purchases from satisfied customers.
- Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Outside Sales Representative
Functional Evaluations
02.2014 - 09.2017
- Developed and maintained strong client relationships to drive sales growth and customer loyalty.
- Identified new business opportunities within my territory.
- Presented diagnostic solutions tailored to client needs, enhancing customer satisfaction and retention.
- Conducted product demonstrations and training sessions for customers.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through diagnostics.
- Prospected and conducted face-to-face sales calls with physicians throughout assigned territory.
Education
Associate of Arts - International Business
Universita of Maryland
Naples, Italy05-1990
Skills
- Client Relationship Management
- Leasing & Real Estate Presentation
- Customer Service Excellence
- Team Collaboration & Multitasking
- Computer Systems Knowledge
- Fluent in Italian and proficient in Spanish
Certification
- Real Estate License - August 2021
SKILLS & LANGUAGES
Fluent in Italian
Proficient in Spanish
Timeline
In-House Leasing Agent
Luxury Apartment Complex
06.2025 - Current
Real Estate Agent
Compass
08.2021 - 05.2025
Luxury Sales Associate
Hermes
11.2017 - 08.2021
Outside Sales Representative
Functional Evaluations
02.2014 - 09.2017
Associate of Arts - International Business
Universita of Maryland
ADDITIONAL ATTRIBUTES
- Driven, reliable, and dedicated to delivering excellence.
- Strong multitasker with a commitment to teamwork and achieving goals.
- Adaptable to dynamic environments within the sales industry.
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