Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Silvana Granizo

Certified Sales and Leasing Professional
Morrisville,NC
Silvana Granizo

Summary

Profit-minded, Offering 15+ years of experience.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

15
years of professional experience

Work History

Westgate Auto Group

Certified Sales and Leasing Consultant
03.2020 - Current

Job overview

  • Negotiated on strategic pricing and obtained favorable deal terms.
  • Matched customers with vehicles suiting individual needs, desires and means.
  • Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
  • Updated log sheets and followed up on customer leads.
  • Maintained strong and well-managed online presence to successfully market community.
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts.
  • Used consultative sales approach to understand and meet customer needs.
  • Set up appointments with potential and current customers to promote new products and services.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.

LEITH AUTOMOTIVE, Chrysler Jeep

LEASE AND SALES REPRESENTATIVE
04.2006 - 02.2020

Job overview

  • Set up appointments with potential and current customers to discuss new products and services
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Developed and implemented sales strategies to increase revenue
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Researched potential clients and markets to prepare for appointments
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue
  • Increased customer buying experience to safeguard dealership revenue
  • Built strong rapport with clients by understanding needs and clearly explaining products
  • Achieved sales goals, top #1 sales representative in different ocassions
  • Manage personal and confidential customers information
  • Created and executed reorganization plan, training and development programs and implemented process improvements
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Identified client needs, built relationships and overcame objections to drive sales
  • Presented latest merchandise to prospective buyers
  • Implemented sales and new business opportunities in new markets to achieve bottom-line results

EL COMERCIO Newspaper

Administrative Assistant Chief Executive Officer
07.1994 - 02.2000

Job overview

  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
  • Accomplished special objectives and projects according to requests from board members
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings
  • Allocated executive tasks and managed complex calendars and administrative functions
  • Worked with Director, Managers and Journalism team to coordinate and complete special projects.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
  • Worked with senior management to initiate new projects and assist in various processes
  • Created appropriate documentation for members of board and senior leadership before meetings
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Managed Director's complex and frequently changing travel arrangements and coordinated pre-planning of trips
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services

ESPEJO, High School

Administrative Assistant
11.1987 - 05.1994

Job overview

  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Coached new employees on administrative procedures, company policies and performance standards
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
  • Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Responsable for all the 6th, 7th and 8th grades transcripts

Education

MANPOWER
Quito/Ecuador

Associate of Arts from BUSINESS ADMINISTRATION - ADMINISTRATIVE ASSISTANT
1989

University Overview

ESCUELA POLITECNICA DEL EJERCITO E.S.P.E.
Quito - Ecuador

Associate of Arts from English As A Second Lenguage
1988

University Overview

Skills

  • Strategic planning
  • Interpersonal communication skills
  • Sale expertise
  • Performance improvement
  • Customer relations
  • Records management
  • Client service
  • Problem solving strength

Certification

BILINGUAL ENGLISH/ SPANISH

Timeline

Certified Sales and Leasing Consultant
Westgate Auto Group
03.2020 - Current
LEASE AND SALES REPRESENTATIVE
LEITH AUTOMOTIVE, Chrysler Jeep
04.2006 - 02.2020
Administrative Assistant Chief Executive Officer
EL COMERCIO Newspaper
07.1994 - 02.2000
Administrative Assistant
ESPEJO, High School
11.1987 - 05.1994
MANPOWER
Associate of Arts from BUSINESS ADMINISTRATION - ADMINISTRATIVE ASSISTANT
ESCUELA POLITECNICA DEL EJERCITO E.S.P.E.
Associate of Arts from English As A Second Lenguage

Similar Profiles

  • Anthony Trantas

    Anthony TrantasAnthony Trantas

    Car Wash Associate at Westgate Auto GroupCar Wash Associate at Westgate Auto Group

    View Profile
  • Seyed Arian Seyedi-nejad

    Seyed Arian Seyedi-nejadSeyed Arian Seyedi-nejad

    BDC Agent at Westgate Auto GroupBDC Agent at Westgate Auto Group

    View Profile
  • Logan parker

    Logan parkerLogan parker

    General Sales Manager at Westgate Auto GroupGeneral Sales Manager at Westgate Auto Group

    View Profile
Silvana GranizoCertified Sales and Leasing Professional