Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Silvana Guido

Boca Raton

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host/Hostess

Lucali
01.2024 - 03.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Streamlined check-in processes, reducing wait times for guests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Teacher Leader

Precious Pumpkins Academy
01.2020 - 08.2024
  • Collaborated with colleagues to develop cross-curricular lessons, maximizing student understanding of interconnected concepts.
  • Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
  • Developed a positive classroom environment by implementing effective classroom management strategies and fostering open communication with students and parents.
  • Established high expectations for student behavior and academic performance, consistently holding all students accountable for meeting these standards.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Fostered student curiosity and interest through creative hands-on activities.

Education

No Degree - International Business Management

Lynn University
Boca Raton, FL
05-2026

High School Diploma -

St. Thomas Aquinas
Edison, NJ
05-2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • Reservation coordination
  • Table assignment coordination
  • Seating arrangements
  • First aid training

Certification

  • CPR/AED Certification

Timeline

Host/Hostess

Lucali
01.2024 - 03.2025

Teacher Leader

Precious Pumpkins Academy
01.2020 - 08.2024

No Degree - International Business Management

Lynn University

High School Diploma -

St. Thomas Aquinas

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Silvana Guido