Silvana Miduri
Broadview Heights
Summary
Rich experience of working as a successful customer service consultant Worked with vendors to negotiate lower rates for clients to keep costs down and build customer relations Managed a team of 20 employees and scheduled all training, time off and new hire paper work Over 25 years’ experience dealing with corporate customers and VIP’s Ability of prioritizing and multi-tasking and excellent time management skills Excellent written and oral communication skills
Overview
29
29
years of professional experience
Work History
Senior Travel Consultant/ Lead Agent
BCD Travel
Cleveland
01.2008 - 03.2020
- Book meeting space and confirm travel for VIP Clients and attend onsite meetings
- Implement innovative promotions to the clients for all their group and incentive travel needs
- Assist with special accessible requests for seating, meals, hotels and car services
- Assist with various types of airline and hotel upgrades
- Monitor and advise of schedule changes/delays and all customer service issues
- Book limo and sedan services for groups as large as 200 travelers
- Resolving Customer service issues promptly and researching any problems the clients are faced with while traveling
- Increase customer satisfaction and bottom line revenue by expanding product lines, offering special promotions, and building loyalty club memberships with vendors
- Handling all client inquires on phone or through email in a timely fashion
Co-Owner
Rosa’s Pizza
Broadview Heights
01.2007 - 01.2015
- Oversee employee work in front and back house to ensure compliance with company policies, regulations, and food safety guidelines
- Hiring and scheduling of all employees
- Met or exceeded monthly sales goals
- Created social media presence to improve marketing and develop customer outreach strategies
- Reduced employee turnover through incentive programs and relationship building
- Negotiated vendor contracts and controlled inventory costs
- Developed new training programs for food handling that improved flow of work area and overall health score
- Managed opening, closing and daily deposits of multiple locations
Senior Travel Consultant/Team Supervisor
Carlson Wagonlit, Inc
Brooklyn Heights
01.1999 - 01.2009
- Preparing both domestic and International reservations for Bear Stearns Employees and Executives
- Consulting Bear Stearns Employees with credit card reconciliation with regard to travel charges and credits
- Training newly hired employees on system and policies
- Overseeing a team of consultants and handling all customer service issues
- Resolving customer services issues promptly while promoting customer satisfaction
- Monitoring service levels and providing cost saving ideas with new products and ideas
- Scheduling time off requests and vacations for employees on my team
Leisure Travel Manager
Jigsaw Travel
Solon
01.1991 - 01.1999
- Hired, recruited and trained quality employees
- Arranged all Domestic and International leisure travel for high end clients and Corporate Executives
- Organized all Group and Client Incentive reservations
- Managed Leisure agents in office as well as onsite locations
- Scheduled all time off, vacations and familiarization trips
- Handled all customer service issues and monitored employee performance
- Maintained all sales budgets and service goals
- Conducted monthly Travel Audits to ensure vendor contract compliance
Education
Certification - Travel and Tourism Program
Southeastern Academy of Travel and Tourism
Kissimmee, FloridaTimeline
Senior Travel Consultant/ Lead Agent
BCD Travel
01.2008 - 03.2020
Co-Owner
Rosa’s Pizza
01.2007 - 01.2015
Senior Travel Consultant/Team Supervisor
Carlson Wagonlit, Inc
01.1999 - 01.2009
Leisure Travel Manager
Jigsaw Travel
01.1991 - 01.1999
Certification - Travel and Tourism Program
Southeastern Academy of Travel and Tourism