Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvana Porras

Miami

Summary

Dynamic professional with a proven track record, excelling in reception management and client relations. Skilled in multi-line phone operation and document digitization. I always try to enhance office efficiency and customer satisfaction, demonstrating exceptional interpersonal skills and a commitment to excellence, fostering a positive work environment and improving team productivity.

Overview

5
5
years of professional experience

Work History

Receptionist Administrator

EGO Collision Center
01.2024 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues needs or concerns.
  • Acted as first point of contact and set appointments for prospective clients.

Lawyer's Assistant

Luis Victoria Law
06.2023 - 01.2024
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
  • Created spreadsheets to track client progress and document billable hours.
  • Communicated pertinent information to clients via phone, email, and mail.

Kitchen Staff Member

Cafe Max
02.2020 - 06.2022
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Education

B Tech Associates Forensic Science - Science

Milton Keynes College
United Kindom
06.2022

High School Diploma -

Kingsthorpe College
United Kindom
03.2020

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Document scanning and digitization
  • Client Relations
  • Payment Collection

Languages

English
Spanish

Timeline

Receptionist Administrator

EGO Collision Center
01.2024 - Current

Lawyer's Assistant

Luis Victoria Law
06.2023 - 01.2024

Kitchen Staff Member

Cafe Max
02.2020 - 06.2022

B Tech Associates Forensic Science - Science

Milton Keynes College

High School Diploma -

Kingsthorpe College

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Silvana Porras