Silvana Potes
Orlando,FL
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
6
6
years of professional experience
Work History
Registered Nurse
Orlando Health
2023.05 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Delivered high level of quality care in a fast-paced environment to diverse populations while overseeing multiple patient admissions and discharges a day.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Collaborate with physicians, nurses, therapists, social workers, and other healthcare professionals to develop and implement individualized treatment plans.
Clinical Receptionist
Hunters Creek Medical Associates
2021.03 - 2021.12
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Served as a liaison between clinicians, patients, families, staff members, and outside agencies.
Guest Service Agent
Embassy Suites by Hilton
2019.03 - 2020.03
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained up-to-date knowledge of hotel services, amenities, promotions, packages, and special events.
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL12.2023
Associate of Science - Nursing
Valencia College
Orlando, FL12.2022
Skills
- Advanced Cardiac Life Support (ACLS) Certified
- Basic Life Support (BLS) Certified
- Nonviolent Crisis Intervention (CPI) Certified
- Healthcare Interpreter in Spanish
- Preceptor
- Basic Critical Care
Accomplishments
- Honor a Caregiver Award 2024
Timeline
Registered Nurse
Orlando Health
2023.05 - Current
Clinical Receptionist
Hunters Creek Medical Associates
2021.03 - 2021.12
Guest Service Agent
Embassy Suites by Hilton
2019.03 - 2020.03
Bachelor of Science - Nursing
University of Central Florida
Associate of Science - Nursing
Valencia College
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