Summary
Overview
Work History
Education
Skills
Timeline
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Silvana Sterner

Slatington,PA

Summary

Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

6
6
years of professional experience

Work History

Case Manager

Lehigh Valley Health Network
04.2021 - Current
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Collaborated with community members to develop and implement service initiatives.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Skilled at working independently and collaboratively in a team environment.

Restorative Technician

St Luke's Hospital
04.2022 - 06.2022
  • Wrote and revised maintenance procedures.
  • Tested components and systems to evaluate performance and identify concerns.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Case Manager

KidsPeace
04.2019 - 04.2022
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Assistant House Manager

KidsPeace
11.2017 - 05.2019
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
  • Assisted in development of therapeutic activities for clients.
  • Empowered clients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among clients.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.

Education

Bachelor of Science - Therapeutic Recreation

Temple University
Philadelphia, PA
05.2016

Skills

  • Medical Records Management
  • Intervention Plans
  • CPR/AED
  • Patient Assessment
  • Client Advocacy
  • Case Management
  • Organization and Multitasking
  • Progress Evaluations
  • Crisis Intervention
  • Treatment Planning
  • MS Office
  • Discharge Planning
  • Proficient in Spanish

Timeline

Restorative Technician

St Luke's Hospital
04.2022 - 06.2022

Case Manager

Lehigh Valley Health Network
04.2021 - Current

Case Manager

KidsPeace
04.2019 - 04.2022

Assistant House Manager

KidsPeace
11.2017 - 05.2019

Bachelor of Science - Therapeutic Recreation

Temple University

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Silvana Sterner