Silvana Ziu

• Collect and validate patient demographic details, ensuring accurate entry into electronic health records.
• Oversee the completion of essential paperwork, such as healthcare proxies, consent forms, and financial authorizations.
• Perform insurance verifications and handle copayment collections.
• Trained across various facets of patient registration to deliver thorough support.

• Trained and coached associates to improve operational efficiency.
• Managed scheduling, inventory control, and non-selling operations.
• Provided exceptional customer service and enhanced sales profitability.
• Collaborated with department managers to streamline processes.

Receiving Department Manager (2015–2019)

• Oversaw product receiving, stocking, and compliance with inventory protocols.
• Managed vendor relationships and ensured timely deliveries.

Receiving Clerk (2011–2015)

• Processed incoming shipments and organized inventory.

Cashier (2007–2011)

• Provided excellent customer service and handled transactions efficiently.