Summary
Overview
Work History
Education
Skills
Karaoke, Sing, gardening, decorating
Languages
Work Availability
Timeline
Generic

Silvana Maria Melo Da Silva

Morrisville,NC

Summary

Reliable housekeeping dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

Overview

13
13
years of professional experience

Work History

Housekeeping Cleaner

Westin Hotels & Resorts
04.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Cook

Lanchonete Do SESI
01.2021 - 08.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.

Payroll Clerk

Construtora Roberto Baggio, LTD
01.2011 - 02.2020
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Completed payroll accurately and timely to meet employee expectations.
  • Audited timesheets and payroll records for accuracy.

Education

Bachelor of Arts - Public Administration

Uninter
Imperatriz, Maranhao, Brazil
03.2016

Skills

  • Supply Inventory Management
  • Guest Relations
  • Infection Control
  • Restroom Detailing
  • Teamwork
  • Fluent in Spanish and Portuguese

Karaoke, Sing, gardening, decorating

I sing with my husband as a professional singer and guitar player and do Karaoke in birthdays, weddings and cultural events

Languages

Spanish
Elementary
Portuguese
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Housekeeping Cleaner

Westin Hotels & Resorts
04.2023 - Current

Cook

Lanchonete Do SESI
01.2021 - 08.2023

Payroll Clerk

Construtora Roberto Baggio, LTD
01.2011 - 02.2020

Bachelor of Arts - Public Administration

Uninter

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Silvana Maria Melo Da Silva