Silverio Carrillo

• Transport pharmaceutical shipments from the VA facility to the base warehouse up to six times daily, maintaining strict safety, security, and compliance standards.

• Operated box trucks efficiently to deliver goods, ensuring timely arrivals and customer satisfaction across multiple routes.

• Load and unload Gaylord containers using an electric pallet jack and forklift, ensuring safe material handling at both VA and base warehouse locations.

• Accurately log all driving hours using an electronic driver log (ELD) in full compliance with DOT and company regulations.

• Ensure all pharmaceuticals are handled, transported, and delivered securely, following chain-of-custody and safety procedures.

• Consistently report to the warehouse by 4:30 a.m., Monday–Saturday, demonstrating exceptional reliability, punctuality, and strong work ethic.

• Conduct routine inspections of loads and equipment to ensure safe operation and on-time delivery.

• Maintain a valid DOT certification, meeting all medical and safety requirements.

• Developed extensive experience in warehouse operations, material handling, and time-sensitive deliveries.

• Developed and implemented training programs, enhancing team performance and ensuring adherence to operational standards.
• Managed inventory control processes, resulting in improved stock accuracy and timely replenishment of supplies.
• Analyzed customer feedback and operational data, driving adjustments that improved service quality and customer satisfaction.
• Mentored new employees, fostering a collaborative environment and enhancing the team's overall professional growth.
• Monitored staff performance and addressed issues.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Handled customer complaints in a professional manner.
• Worked with fellow sales team members to achieve group targets.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Upsold additional items based on customer interests and needs.
• Demonstrated product features and benefits for customers' needs.