Silver Hill
Front Desk Recepsionist
Fritch,TX
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Front Desk Receptionist
Oakwood Suites
Andrews, Texas
01.2019 - 04.2019
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, to promote quick remediation.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Kept accounts in balance and ran daily reports to verify totals.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained transaction security by verifying payment cards against identification.
Front Desk Receptionist
La Quinta Inn & Suites
Andrews, Texas
11.2018 - 01.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Front Desk Receptionist
Hampton Inn & Suites
Borger, TX
12.2017 - 03.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Used Company's Program to process reservations, check-ins and check-outs.
Front Desk Receptionist
La Qunita Inn & Suites
Brownwood, TX
01.2017 - 12.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained transaction security by verifying payment cards against identification.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Resolved customer issues quickly and notified Management immediately when problems escalated.
Front Desk Receptionist
Holiday Inn Express
Fairbanks, AK
10.2012 - 12.2012
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Maintained transaction security by verifying payment cards against identification.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Front Desk Receptionist
HOLIDAY INN EXPRESS & SUITES
Mount Pleasant, Texas
01.2008 - 03.2008
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Kept accounts in balance and ran daily reports to verify totals.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Education
GED -
Frank Phillps College
Borger, TX 05.2004 - 05.2004
Associate of Applied Science - Instrumentation Technology
Frank Phillps College
Borger, TX 08.2014 - 03.2016
Associate of Applied Science - Process Technology
Frank Phillps College
Borger, TX 03.2018 - 08.2018
Skills
Telephone etiquette
Office administration
Sorting and labeling
Word processing
Bookkeeping
Office organization
Scheduling
Mail handling
Time management
Problem-solving
Travel coordination
Researching skills
Sensitive information handling
Administrative support
Cash Handling
Filing
Mail sorting
Call forwarding
Meeting scheduling
Verbal and written communication
Technical Support