Summary
Overview
Work History
Education
Certification
CONFERENCES
LANGUAGE SKILLS
Websites
Timeline
Generic
Silver Kaso

Silver Kaso

Tirane

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Manager

Swixx BioPharma
06.2023 - Current
  • Customer Relationship Management:
  • Build and maintain strong relationships with existing customers.
  • Conduct regular HCPs visits, and presentations to understand HCPs needs and address inquiries.
  • Organizes and delivers expert lectures for doctors, pharmacists, and other healthcare professionals.
  • Maintains functional relations with key customers.
  • Sales Forecasting and Reporting:
  • Monitor and analyze sales data, market trends, and competitor activities to make accurate sales forecasts.
  • Prepare regular sales reports, including sales performance, market share, and competitor analysis.
  • Provide insights and recommendations to senior management based on sales data and market intelligence.
  • Collaborate with supply chain and production teams to ensure proper inventory management and production planning based on sales forecasts.
  • Performs market research
  • Product Promotion and Marketing:
  • Collaborate with marketing teams to develop and implement effective promotional activities, campaigns, and materials.
  • Provide input on product positioning, messaging, and pricing strategies to drive product awareness and sales.
  • Represents the company at selected medical conferences and congresses.
  • Provide feedback on customer insights, market trends, and competitor activities.
  • Proposes monthly and annual activities plans
  • Makes reports on performed activities on a weekly and monthly basis
  • Achieves and follows defined sales targets within set budget and timelines.
  • Cross-functional Collaboration:
  • Collaborate with cross-functional teams, including marketing, product development, regulatory affairs, and supply chain, to ensure alignment and coordination of sales activities.
  • Participate in regular meetings and contribute to cross-functional projects to drive overall company success.
  • Sales Team Management:
  • Lead and manage a team of sales representatives, providing guidance, support, and coaching.
  • Foster a collaborative and high-performance sales culture within the team.
  • Organizes education of Sales Force
  • Organizes SF field activities, participation at selected events and congresses.
  • Create a yearly, monthly, and daily visit plan for the sales team to optimize coverage and frequency of interactions with HCPs.
  • Set clear sales objectives, targets, and KPIs for the sales team to drive performance and achieve sales goals.
  • Utilize market intelligence and customer insights to refine segmentation and targeting approaches for maximum impact.
  • Organize double visit calls.
  • Sales Training and Development:
  • Identify training needs of the sales team and coordinate training programs to enhance their product knowledge, selling skills, and understanding of industry regulations.
  • Provide ongoing coaching and support to improve sales performance and customer engagement.
  • Performs other tasks as requested by direct line manager and General Manager Amicus Albania

Key Account Manager

Swixx BioPharma
10.2021 - 05.2023
  • -Territory action plan / Account action plan
  • -Identifying barriers and opportunities for the relevant and specific disease area through deep customer insight and local knowledge
  • -Developing and implementing both long and short-term business plan for all identified key customers and accounts in order to overcome barriers and maximize professional opportunities in line with Swixx strategy
  • -Connecting customers (HCPs) with other functions (Medical Market Access, Others) according to customers’ needs
  • -Sales Force Effectiveness – updating and optimizing targets (segmentation, targeting) and properly executing cycle plans (coverage, call/day, frequency, etc.) according to specific company business strategy
  • -Coordinating in-field activity to achieve results and specified targets, maximize market, segment, and team dynamics to drive both top- and bottom-line results
  • -KOL development - customer relationships key accounts
  • -Understanding market dynamics and competitive environment and adjusting activities and marketing plans accordingly
  • -Using regularly multichannel tools in daily practice and supporting the implementation of the integrated multichannel marketing campaigns
  • -Action plan implementation – ensuring resources allocated to promotional activities are prioritized appropriately and deployed effectively in line with Swixx’ business plan
  • -Effectively analyzing CRM performance data, market trends/dynamics in order to build an optimal sales strategy and routinely contribute to area market intelligence
  • -Collaborating with medical and other functions in business development processes
  • -Working with other Swixx departments /divisions and distributors to find most effective way of increasing sales and/or improving productivity through cooperation Adhering to the highest standards of trustworthy and ethical behaviour in all interactions, compliance with all laws, policies and regulations

Medical Sales Representative

Novo Nordisk
07.2021 - 10.2021
  • -Responsible for the effective and ethical promotion of company’s diabetes products in the assigned area of Albania.
  • -Responsible to strive to develop market by establishment of strategic relationships with the respective health care specialists (medical doctors and pharmacists).
  • -Responsible to research, analyze and monitor the market trends within the assigned area and taking corrective actions.
  • -Responsible to execute Company’s marketing and medical strategy within the assigned area.
  • -Responsible to engage in constant learning and upgrading your scientific and product knowledge.
  • -Territory base in Tirana and covering half of Albania.

Medical Representative

Sanofi-Aventis
05.2018 - 07.2021
  • - Within the framework of Sanofi Aventis’ global business strategy, I’m responsible for promoting and achieving of sales objectives for diabetes products.
  • - Ensuring highest customer service through regular and systematic contacts and visits.
  • - Build, maintain and develop professional relationships with KOL, Endocrinologist, Cardiologist, GPs, clinic staff, and pharmacy staff, within assigned customers.
  • - Planning and implementing Workshops and Round-tables in line with the Brand Plan.
  • - Adapt and implement the company strategy in the unmet needs of the field.
  • - Observing and analyzing market trends and competitive landscape, and ensure good understanding and insight in pricing/value & access environment to proactively capture opportunities and mitigate challenges
  • - Ensuring continuous high level of knowledge of Sanofi portfolio, competitive data and developments in the pharmaceutical field.
  • - Monitoring and analyzing market trends, market research – competition, pricing.
  • - Preparing promotion material (adapted to the needs of local market)

Field Product Specialist in Diabetes & Cardiology

Merck Group
04.2017 - 05.2018
  • - Field Product Specialist for promotion and marketing of Diabetes & Thyroid portfolio for Merck Products in all Albania.
  • - Responsible for half Albania in field of Cardiology.
  • - Responsible for new launches in Cardiology market.
  • - Developing marketing strategy & tactical action planning
  • - Developing promotional materials
  • - Organizing lectures and other projects and programs according to business needs: workshops, round table.
  • - Monitoring market dynamics and competitors’ performance on a regular basis
  • - Maintaining detail records ( sales, found reports, reimbursement list, stock)
  • - Investment plan & promotion strategy

Medical Representative in Diabetes

Merck Group
10.2015 - 04.2016
  • - Medical representative CMC (cardio metabolic care) for promotion and marketing of Diabetes & Thyroid portfolio for Merck Products in all Albania.
  • - Responsible to launch new product in the Albanian market in field of Thyroid .
  • - Maintained detail records ( sales, found reports, reimbursement list, stock)
  • - Investment plan & promotion strategy
  • - Creator of data base of all endocrinologist in Albania ( classification, contacts, etc.)
  • - Organizer of meetings, workshops, round table with hcp.
  • - Responsible to organize agenda and sent doctors in international congress (tickets, hotels, etc.)
  • - 2016 year of 75% growth in sales for diabetes products.

Medical Representative

Sulkaj ltd
12.2014 - 10.2015
  • - Medical Representative for promotion and marketing in Gynecology portfolio for Tirana city.
  • - Surveyed the market, collect information from pharmacy stores on competitors’ products and approached doctors prescribing them.
  • - Submitting daily call reports and monthly sales reports to the manager.
  • - Planning schedules and completing target of meting 15 doctors in a day.
  • - Active field work

Pharmacist

Pharmacy KRISTAL
05.2013 - 12.2014
  • - Offering information to patients regarding dosage, side effects, drug interaction, and appropriate storage practices.
  • - Maintaining inventories, pharmacy files and other records.
  • - Reducing pharmacy waste by enacting better protocols for inventory and storage.
  • - Maintaining security conditions and proper storage for medications and drugs.
  • - Monitoring prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
  • - Gathering, organizing, and assessing patient information

Education

Master of Sciences - Pharmacy

Albanian University U.F.O
06.2012

Certification

  • [Jul 2025] Navigating Options to Improve Cardiorenal Risk in Type 2 Diabetes
  • [Jul 2025] Diabetic Retinopathy
  • [Jul 2025] Management of Diabetic Macular Edema
  • [30 Jun 2025] T2DM - Oral Agents Fact Checking
  • [24 Jun 2025] Prevention of Type 2 Diabetes
  • [24 Jun 2025] Diabetes and CVD
  • [11 Mar 2025 - 12 Mar 2025] Key Account Management
  • [Mar 2025] Strategic Sales Management Specialization
  • [Mar 2025] Strategic Leadership: Impact, Change, and Decision-Making
  • [Feb 2025] Business Strategy
  • [Jan 2025] High Performance Collaboration: Leadership, Teamwork, and Negotiation
  • [Jan 2025] Marketing Strategy
  • [Dec 2024] Risk governance: Manage the risks
  • [Dec 2024] Branding and Customer Experience
  • [Nov 2024] Strategic Management and Innovation Specialization
  • [Sep 2024] Strategy Implementation
  • [Sep 2024] Storytelling and influencing: Communicate with impact
  • [Sep 2024] Negotiation skills: Negotiate and resolve conflict
  • [Aug 2024] Strategy Formulation
  • [Aug 2024] Strategic Management
  • [Aug 2024] Leading transformations: Manage change
  • [Aug 2024] Leading People and Teams Specialization
  • [Aug 2024] Leadership Skills
  • [Jul 2024] Strategy Implementation
  • [Jul 2024] Emotional Intelligence: Cultivating Immensely Human Interactions
  • [8 Apr 2024] Swixx Rare Disease Academy Gaucher Disease: Beyond the Boundaries
  • [29 Sep 2022] Nutrition for immunity: Stronger immune systems through healthy nutrition
  • [6 Sep 2022] Coadministration of flu and COVID-19 vaccines: leveraging community pharmacies
  • [1 Sep 2022] The role of pharmacists in preventing influenza and increasing vaccination coverage rate
  • [Sep 2021] Soft Skills for Sales Professionals
  • [Sep 2021] Backgrounder: Leadership Conversations with Different Personalities
  • [9 Aug 2021] Influenca dhe Komunikimi per Menaxhim e Lidership
  • [Aug 2021] Asking Great Sales Questions
  • [Aug 2021] Being Positive at Work
  • [Aug 2021] Body Language for Authentic Leadership
  • [Aug 2021] Building Your Visibility as a Leader
  • [Aug 2021] Coaching Skills for Leaders and Managers
  • [Aug 2021] Developing Executive Presence
  • [Aug 2021] Developing Your Leadership Philosophy
  • [Aug 2021] Empathy for Sales Professionals
  • [Aug 2021] Executive Leadership
  • [Aug 2021] How to Manage Your Manager
  • [Aug 2021] Inclusive Leadership
  • [Aug 2021] Leadership Blind Spots
  • [Aug 2021] Influencing Others
  • [Aug 2021] Leading and Working in Teams
  • [Aug 2021] Learning to Be Promotable
  • [Aug 2021] Negotiating Your Leadership Success
  • [Aug 2021] Performing under Pressure
  • [Aug 2021] Practical Influencing Techniques
  • [Aug 2021] Sales Negotiation
  • [Aug 2021] Selling into Industries: Healthcare
  • [Aug 2021] Selling with Authenticity
  • [Aug 2021] Selling with Stories, Part 1: What Makes a Great Story?
  • [Aug 2021] Selling with Stories, Part 2: Stories Great Sales People Tell
  • [Aug 2021] Take a More Creative Approach to Problem-Solving
  • [Aug 2021] Teamwork Foundations
  • [Aug 2021] The Persuasion Code: The Neuroscience of Sales
  • [Aug 2021] The Science of Sales
  • [Aug 2021] Transitioning from Manager to Leader
  • [Aug 2021] Unlock Your Team's Creativity
  • [Aug 2021] Using Thought Leadership for Customer Acquisition
  • [28 May 2018] MILVA selling model as a Sanofi call model
  • [30 Oct 2015] UPACA TRAINING COURSE AS A MERCK CALL MODEL

CONFERENCES

  • [9 Sep 2024 - 13 Sep 2024] 60th Annual Meeting of the European Association for the Study of Diabetes Madrid, Spain
  • [11 May 2024 - 14 May 2024] 26th European Congress of Endocrinology Stockholm, Sweden
  • [2 Oct 2023 - 6 Oct 2023] 59th Annual Meeting of the European Association for the Study of Diabetes Hamburg, Germany
  • [5 Dec 2022 - 8 Dec 2022] IDF World Diabetes Congress 2022 Lisbon, Portugal
  • [21 May 2022 - 24 May 2022] 24th Annual European Congress of Endocrinology Milan, Italy

LANGUAGE SKILLS

Mother tongue(s): Albanian
Other language(s)
English
LISTENING C1 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Italian
LISTENING C1 READING B2 WRITING A2
SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

Timeline

Sales Manager

Swixx BioPharma
06.2023 - Current

Key Account Manager

Swixx BioPharma
10.2021 - 05.2023

Medical Sales Representative

Novo Nordisk
07.2021 - 10.2021

Medical Representative

Sanofi-Aventis
05.2018 - 07.2021

Field Product Specialist in Diabetes & Cardiology

Merck Group
04.2017 - 05.2018

Medical Representative in Diabetes

Merck Group
10.2015 - 04.2016

Medical Representative

Sulkaj ltd
12.2014 - 10.2015

Pharmacist

Pharmacy KRISTAL
05.2013 - 12.2014

Master of Sciences - Pharmacy

Albanian University U.F.O

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