Silveria Chairez
Florence,KY
Summary
Currently, I hold the position of Regional Director of Operations, overseeing two warehouses in Northern Kentucky. My key responsibilities include providing daily goal setting to my team leaders, ensuring that we consistently exceed client expectations, and ensuring that orders to our VIP clients are handled with the utmost care. Additionally, I maintain open communication with our Director of Fulfillment to keep them informed of the progress of our operations. Furthermore, I implement operational policies and strategies that contribute to the company's growth, optimize operational processes and procedures to reduce costs and enhance efficiency. During my tenure as a Supervisor at UPS, I had the privilege of serving as a translator, as the majority of the staff were Spanish-speaking. I utilized my bilingual proficiency daily, overseeing operational processes to ensure adherence to daily targets, communicating with the Site Director regarding current workflow, and assembling teams with leaders to maintain optimal operational equilibrium.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Rocket Shippers
Hebron, KY
07.2024 - Current
- Currently, I hold the position of Regional Director of Operations, overseeing two warehouses in Northern Kentucky.
- My key responsibilities include providing daily goal-setting guidance to my team leaders, ensuring that we consistently exceed client expectations, and maintaining the proper handling of VIP orders.
- Additionally, I maintain open communication with our Director of Fulfillment to keep them informed of the progress of our operations.
- Furthermore, I implement operational policies and strategies that contribute to the company's growth, optimize operational processes and procedures to reduce costs and enhance efficiency.
Supervisor
UPS
Walton, KY
12.2023 - 07.2024
- Communicate with managers, peers and team members, both within their immediate department, as well as with other departments.
- Daily meetings with Director of Operations.
- Administer company policies and procedures.
- Provide team with necessary tools, resources, and training to meet or exceed all operational performance goals.
- Involve all team members in the determination of operational improvements.
- Coordinate operation including scheduling, hiring, training, inventory, etc.
Warehouse Team Lead
Levi Strauss
Erlanger, KY
01.2023 - 12.2023
- Attends daily production meetings and participates in pre-shift health & safety requirements.
- Completes pre/post shift inspection for assigned work area.
- Communicates workflow improvement opportunities to Production Planning or other cross functional teams, and participates in testing or implementation as required (launch of new site in Erlanger, KY).
- Responsible for a team of operators conducting general warehouse activities: inventory sorting, put away, and packing of orders using warehouse systems and equipment.
- Ensures execution of productivity goals for the team while engaging each associate to work safely, accurately, and efficiently.
- Leads non-exempt employees to manage workflow and achieve daily objectives within set metrics.
- Prepares material to communicate work group performance results.
- Creates a safe working environment for all team members by ensuring the site is compliant with all federal, state, local, and LS&Co safety standards.
- Consistently administers policies and procedures around health & safety, time & attendance, productivity, and other programs such as navigating appropriate systems for compliance tracking.
Learning Ambassador
Amazon
Florence, KY
03.2022 - 01.2023
- Trains associates on the proper processes/procedures to perform job responsibilities.
- Develops standard operating procedures (SOPs) that are implemented throughout KCVG.
- Assists with exceeding KPI metric standards pertaining to the Learning Department (ex. trouble tickets resolved, number of trained associates, record-keeping, and audits performed).
- Provides formal and hands-on training for equipment used throughout ramp operations.
- Responsible for onboarding new hires and ensuring quality training is provided (increase associate experience - retention KPI).
Customer Service Representative
Playstation
Las Vegas, NV
03.2019 - 07.2020
- Assisted with a high-volume call center tasked with resolving customer issues.
- Provided customer refunds and step by step instructions on how to resolve discrepancies with customer online accounts.
- Continued to surpass organization monthly KPI metrics.
- Increased customer ratings that contributed to site success.
Front Desk Receptionist
Marriott International
Salt Lake City, UT
04.2016 - 12.2018
- Responsible for leading front desk operations.
- Increased customer satisfaction rates for organization.
- Contributed to hotels success for retaining repeated customers in a competitive environment.
- Nominated by google customer reviews as the main point-of-contact to reserve/resolve hotel related needs.
- Ensured customer interactions with hotel exceeded expectations.
- Resolved customer complaints/issues in a timely manner.
- Assisted with other departments outside of area of responsibility.
- Provided training for newly hired associates, which contributed to a higher retention rate.
Education
High school diploma -
Mountain Crest High School
Hyrum, UT05.2014
Skills
- Bilingual
- Organizational skills
- Time management
- Production planning
- Supervising experience
- Microsoft
- Warehouse management
- Microsoft Excel
- Leadership
- Hospitality
- Management
- Filing
- Office management
- Hotel experience
- Communication skills
- Operational management
- Inventory management
- Cost reduction
- Team leadership
- Training development
- Project management
- Effective communication
- Problem solving
- Health and safety
- Decision-making
- Performance improvements
- Performance management
- Effective leader
- Employee motivation
- Reliability
Certification
- Lean Six Sigma Certification
- Six Sigma Certification
- Certified Supply Chain Professional
Languages
- English, Fluent
- Spanish, Fluent
Additional Information - Summary
I'm a self-motivated individual who is seeking a position in the Industrial Emergency Services to further develop my skillsets in having a long-term career in the field. I have increased customer satisfaction rates at Marriott Salt Lake and became a highly recommended point-of-contact for the hotel when assisting customers. Worked for Sony - Playstation in a high-volume call center environment as a customer service representative. Currently employed with Amazon in a Learning Ambassador role.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Regional Director of Operations
Rocket Shippers
07.2024 - Current
Supervisor
UPS
12.2023 - 07.2024
Warehouse Team Lead
Levi Strauss
01.2023 - 12.2023
Learning Ambassador
Amazon
03.2022 - 01.2023
Customer Service Representative
Playstation
03.2019 - 07.2020
Front Desk Receptionist
Marriott International
04.2016 - 12.2018
High school diploma -
Mountain Crest High School