Alexander Silverman

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Relationship Building: Developing strong connections with customers, vendors, and third-party providers.
• Order management: Manage any moves, adds, or changes to customers' orders.
• Project management: Collaborating with various internal departments to ensure they fulfill all customer requests.
• Logistics: Working directly with customers and GCs for on-time shipping and deliveries
• Complaint resolution, tracking solution processes, provide feedback to clients.
• Collecting and analyzing data concerning consumer behavior to understand changing need
• Effective communicator via phone or email with strong customer relationship skills
• Using CRM systems to log activities, notes, and tasks as needed for project management.
• Training new employees as needed. Creating training documents and notes as needed
• Actively participated in networking events within the industry, expanding professional connections and generating leads.

• Serve as elected, nonpartisan City Council Member to enact laws governing the City to include: budgets, safety, zoning, service, and development.
• Developed strategic partnerships with neighboring municipalities, fostering regional cooperation on shared issues.
• Collaborated with fellow council members to develop and implement sound fiscal policies for the city budget.
• Promoted economic development by attracting new businesses and supporting local entrepreneurs.
• Increased government transparency by implementing open meeting policies and making critical information available online.

• Managed operations of food service departments for multiple profit centers.
• Responsible for $5 Million in revenue, consistently met and exceed budget goals
• Managed key client relationships and overall retention strategy
• Implemented a culinary arts program with a focus on second chance
employment
• Provided excellent customer service and achieved a high rate of client
satisfaction
• Effectively directed and oversaw staff, designing schedules to meet the
needs of the department as well as the needs of employees.
• Consistently exceeded business KPIs
• Effectively helped to manage food concerns and department workflow

• Managed and monitored a 4.2-million-dollar budget to meet and exceed
  revenue goals.
• 10-year contract renewal, largest in line of business
• Implemented a state-wide program (In2work/ Fresh Favorites)
• Maintained 95% or above on monthly contract audits
• Assisted with recruitment, interviews, and hiring kept staff above targeted levels, while keeping turnover rates below 15%
• Managed and monitored current and forecasted sales to meet and exceed revenue goals.
  

• Developed and implemented performance standards and procedural
changes to drive sales, the store had an 11% increase in revenue
• Led recruitment efforts and training of new employees, managed labor
hours and improved retention rates through employee appreciation
programs
• Completed daily inventory and ordering