Silversmith Tamara
Mesa,AZ
Summary
Dynamic customer service professional with a proven track record at Acme Technical Services, excelling in problem resolution and relationship building. Skilled in active listening and critical thinking, I enhanced customer satisfaction and loyalty through empathetic communication and informed recommendations, consistently achieving positive feedback and high retention rates.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Acme Technical Services
01.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Care Representative
Northwestern Mutual Life Insurance
03.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Bachelor of Arts - Business Administration And Management
Harvard University
Cambridge, MA08-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Sales Essentials Certificate
Languages
English
Professional Working
Interests
- Supporting STEM education initiatives and mentorship programs
- Creative Writing
- Personal Development and Self-Improvement
Timeline
Customer Service Representative
Acme Technical Services
01.2022 - 03.2025
Customer Care Representative
Northwestern Mutual Life Insurance
03.2021 - 12.2021
Bachelor of Arts - Business Administration And Management
Harvard University
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