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Silvestre Acdal
Laie,HI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Internship
ETHOS Investment Management
Utah
01.2026 - 04.2026
- Conducted independent research to construct a fully integrated financial model with five-year forecasts, enhancing strategic financial planning.
- Assisted in data collection and analysis for project reports.
- Conducted in-depth financial analysis on equity securities to support investment recommendations.
Storeroom Clerk
Banyan Foodservices Warehouse
Laie, Hawaii
01.2024 - Current
- Processed and organized 20+ deliveries weekly, verifying shipment contents and updating records.
- Assist in receiving and processing shipments, verifying contents to maintain 99% inventory accuracy.
- Uphold warehouse safety standards, contributing to a consistent record of zero incidents.
Server
Pounders Restaurant
Laie, Hawaii
01.2023 - 01.2024
- Transitioned from back-of-house operations to front-of-house service, demonstrating adaptability and a strong work ethic.
- Enhanced customer satisfaction by providing exceptional service and resolving issues promptly.
- Gained experience in multitasking, time management, and teamwork in a fast-paced environment.
Junior Supervisor
Gateway Buffet PCC
Laie, Hawaii
01.2022 - 01.2023
- Supervised a team of 10+ employees, ensuring adherence to high customer service standards in one of Polynesia’s largest restaurants.
- Streamlined operational processes, improving efficiency and reducing wait times by 15%.
- Collaborated with management to implement cost-saving measures without compromising service quality.
Email Support Representative
Prodigi Group Ltd
Tagum City, Philippines
11.2019 - 09.2021
- Resolved customer inquiries via email, and chat, ensuring high satisfaction levels.
- Managed order processing, maintaining accuracy throughout transaction lifecycle.
- Collaborated with team members to streamline communication protocols and improve response times.
Customer Service Representative
CMN BPO
Davao City, Philippines
01.2018 - 07.2018
- Managed high-volume customer inquiries via phone ensuring timely resolution and satisfaction.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Representative
Siblings International Business Solutions
Tagum City, Davao Del Norte, Philippines
07.2017 - 01.2018
- Handled customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Assisted in resolving customer complaints, enhancing overall service satisfaction.
- Utilized CRM software to document interactions and track issue resolutions effectively.
- Collaborated with team members to streamline call handling processes, improving operational efficiency.
Education
Bachelor of Business Management - Finance and Economics
Brigham Young University - Hawaii
La'ie01-2026
University of Mindanao - Electrical Engineering
University of Mindanao
Tagum City, Philippines01-2021
Skills
- Financial Analyst: Proficient in budgeting, forecasting, and financial reporting
- Technical Skills: Advanced in MS Excel (pivot tables, VLOOKUP, macros), MS PowerPoint, and data visualization tools (Tableau, Power BI)
- Portfolio Management: active vs passive strategies
- Customer service
- Microsoft Excel
- Financial and operational reporting
- Equity valuation
- Financial statement analysis
- Investment research
- Stop loss management
- Risk limit determination
Certification
- Tableau for Data Visualization
- Digital Marketing Foundations
- Career as a Financial Analyst
- Python Essential Training
- Email and Newsletter Marketing Foundations
- Excel Essential Training (Microsoft 365)
Languages
English
Full Professional
Filipino
Native or Bilingual
Cebuano
Native or Bilingual
Timeline
Internship
ETHOS Investment Management
01.2026 - 04.2026
Storeroom Clerk
Banyan Foodservices Warehouse
01.2024 - Current
Server
Pounders Restaurant
01.2023 - 01.2024
Junior Supervisor
Gateway Buffet PCC
01.2022 - 01.2023
Email Support Representative
Prodigi Group Ltd
11.2019 - 09.2021
Customer Service Representative
CMN BPO
01.2018 - 07.2018
Call Center Representative
Siblings International Business Solutions
07.2017 - 01.2018
Bachelor of Business Management - Finance and Economics
Brigham Young University - Hawaii
University of Mindanao - Electrical Engineering
University of Mindanao