Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvette Rodriguez

Cheektowaga,NY

Summary

Dynamic international management career, with over 20+ years of progressive experience in sales, customer service and executive consulting. Strong leadership that inspire loyalty to her team and customers. Dedicated to achieving customer satisfaction as well as surpassing company expectations. Great listener, flexible, positive and responsive to changes.

Overview

24
24
years of professional experience

Work History

Senior Management Consultant

Carmic Inc Worldwide
Hamilton, Ontario, Canada
01.2014 - Current
  • Contributed to client meetings by discussing progress updates, identifying challenges, and suggesting potential solutions.
  • Developed tailored approaches to tackle intricate challenges spanning across retail, marketing, operations, and human resources.
  • Provided strategic advice to executive-level clients on organizational development, process improvement and change management initiatives.
  • Collaborated with key stakeholders in brainstorming sessions to generate creative solutions.
  • Worked closely with various internal departments to collaborate on initiatives regarding product launches and system upgrades.
  • Produced informative presentations summarizing project plans, objectives, deliverables, and timelines.

Director of Member Services

Good Neighbors Federal Credit Union
Buffalo, NY
01.2024 - 07.2024
  • Served as a responsible leader in managing branch managers and maintaining efficient operations across two locations.
  • Demonstrated exceptional leadership skills by guiding, nurturing, and motivating a high-performing team to exceed their goals.
  • Ensured consistent communication with members and staff by managing phone calls, emails, and other correspondence.
  • Evaluated progress towards goals set by Senior Leadership.
  • Facilitated communication between branch managers, frontline staff, and senior leadership.
  • Attended industry-related conferences and networking events.
  • Strategically and successfully managed and executed all aspects of the Annual General Meeting for seamless operations.

Member Service Manager

Good Neighbors Federal Credit Union
Buffalo, NY
10.2022 - 12.2023
  • Effectively managed two branches alongside a dedicated assistant manager.
  • Provided support and guidance to ensure resolution of issues and member service concerns.
  • Managed staff scheduling, hiring, and training processes while ensuring adequate staffing levels.
  • Efficiently addressed and resolved members' complaints escalation.
  • Conducted weekly coaching sessions with team members to review ongoing projects.
  • Identified process improvement opportunities at the branch.
  • Engaged in various community gatherings to increase brand recognition.
  • Oversaw employee tasks, ensuring precision, tidiness, and adherence to deadlines.
  • Increased team's productivity through effective leadership and motivation.
  • Maintained accurate records of cash balances by verifying cash amounts in drawers and monitoring two branch vaults.
  • Cultivated lasting connections with both new and existing members, catering to their individual financial needs while encouraging long-term commitment to the branch.

Store Manager

Laura Canada
Mississauga, ON
01.2018 - 01.2020
  • Managed day-to-day operations of the retail store, handling staff schedules, inventory control and delivering exceptional customer service.
  • Supervised and coordinated the efforts of a varied team comprised of 2 managers, marketing personnel, stock personnel as well as numerous sales employees
  • Implemented performance objectives on a weekly and monthly basis to drive sales staff toward achieving goals.
  • Organized routine meetings with employees to evaluate performance challenges and propose innovative strategies.
  • Maintained accuracy of records through conducting regular inventory counts.
  • Stayed up-to-date with retail industry trends, anticipated customer needs, and tracked competitor activities. Introduced comprehensive employee training programs to increase knowledge about our products.
  • Handled customer complaints in a timely manner, fostering positive rapport with clients.
  • Audited operations regularly to ensure conformity with organizational policies.
  • Managed receiving and stockroom operations, optimizing inventory control processes to mitigate shrinkage risk.
  • Managed performance assessments and recognized outstanding employees to ensure retention of skilled personnel.
  • Took an active interest in the long-term career growth of employees by coaching and mentoring them with valuable feedback.
  • Nurtured strong professional connections within the team, fostering an atmosphere of collaboration.
  • Recruited and coached motivated retail staff members to enhance team capabilities.
  • Managed cash drawer balances and ensured proper handling of store receipts during deposit process.
  • Oversaw the timely preparation and submission of nightly bank deposits.

Sales Manager

HBC Hudson Bay
Mississauga, ON
01.2016 - 01.2018
  • Oversaw operations of four Store departments, guiding a team of up to 45 sales personnel with an emphasis on training and development.
  • Ensured friendly and welcoming atmosphere for customers, resulting in an outstanding shopping experience.
  • Met budget goals by implementing targeted marketing strategies for increasing sales.
  • Successfully addressed and resolved customer complaints professionally, achieving prompt and effective resolutions.
  • Offered guidance to customers in making product selections and advised them on available styling options.
  • Managed organization of seasonal events, including holiday promotions and special sales activities, at the store.
  • Took an active role in recruiting activities such as interviewing prospective candidates and making hiring suggestions. Smoothly collaborated with HR team to onboard newly hired sales personnel.
  • Successfully managed and optimized the weekly schedules of retail store associates, ensuring appropriate staffing levels based on customer demand.
  • Enhanced sales performance by effectively promoting and selling related items.
  • Contributed to the coordination and implementation of marketing campaigns.

Merchandise Team Manager

Macys Department Store
San Juan, PR
10.2000 - 06.2014
  • Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
  • Recruited, trained and supervised a team of 40+ associates responsible for daily operations of the department.
  • Conducted regular meetings with team members to discuss progress, goals and strategies.
  • Maintained an organized work environment by ensuring proper maintenance of shelves, racks, displays.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Coordinated with other departments to develop product displays that would maximize sales.
  • Developed and implemented merchandising plans for the team to ensure all objectives were met.
  • Reviewed financial statements and reports to evaluate budgeting accuracy, cost control measures and profitability targets.
  • Monitored performance metrics such as sales volume, market share, profit margins and return on investment.
  • Managed inventory levels in order to optimize stock availability and minimize losses.
  • Addressed customer inquiries or complaints in a timely manner while providing excellent customer service.
  • Performed periodic audits of merchandise inventories and vendor accounts for accuracy and completeness.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.

Education

Master of Science - Industrial And Organizational Psychology

University of Phoenix
Phoenix, AZ
12-2024

Bachelor of Arts - American History

University of Puerto Rico - Bayamon
San Juan, PR
06-2009

Skills

  • Partnership Building
  • Marketing support
  • Strong interpersonal skills
  • Policy Adherence
  • Problem-solving aptitude
  • Analytical problem solver
  • Staff Supervision
  • Sales Tracking
  • Excellent Communication
  • Problem-solving abilities
  • Adaptability
  • Self Motivation
  • Strategic Planning
  • New Hire Onboarding
  • Branch operations
  • Customer care experience
  • Talent Recruitment
  • Team Development
  • Culture development
  • Team Building and Leadership

Timeline

Director of Member Services

Good Neighbors Federal Credit Union
01.2024 - 07.2024

Member Service Manager

Good Neighbors Federal Credit Union
10.2022 - 12.2023

Store Manager

Laura Canada
01.2018 - 01.2020

Sales Manager

HBC Hudson Bay
01.2016 - 01.2018

Senior Management Consultant

Carmic Inc Worldwide
01.2014 - Current

Merchandise Team Manager

Macys Department Store
10.2000 - 06.2014

Master of Science - Industrial And Organizational Psychology

University of Phoenix

Bachelor of Arts - American History

University of Puerto Rico - Bayamon

Similar Profiles

CREATE PROFILE
Silvette Rodriguez