Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Albarez

Charlotte,NC

Summary

Hardworking medical administrative professional offering great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

14
14
years of professional experience

Work History

Spa Director

Mobile Spa Pros2Go LLC
Palm Springs, CA
07.2015 - 03.2024
  • Developed and implemented spa policies, procedures, and operational standards.
  • Created and managed annual budgets for each department within the spa.
  • Supervised all staff members to ensure compliance with quality assurance standards.
  • Initiated and maintained effective relationships with vendors and suppliers.
  • Scheduled services for clients in accordance with their individual needs.
  • Monitored customer feedback to identify areas of improvement in service offerings.
  • Oversaw daily operations of the spa including staffing, scheduling, sales, inventory control, maintenance, and safety protocols.
  • Coordinated special events such as weddings or corporate retreats at the spa facility.
  • Conducted regular performance reviews to evaluate employee productivity and effectiveness.
  • Organized training programs for employees on new treatments or products offered by the spa.
  • Developed marketing strategies to attract new customers while retaining existing clientele base.
  • Assisted guests with any inquiries they may have about services offered by the spa.
  • Maintained a professional attitude towards clients and colleagues at all times.
  • Ensured that proper sanitation procedures were followed at all times according to state regulations.
  • Analyzed financial statements regularly to assess profitability of the business.
  • Provided support to team members regarding customer service issues or product knowledge questions.
  • Researched industry trends to stay up-to-date on current developments in the field.
  • Performed monthly inspections of equipment used in treatments to ensure safe operation.
  • Implemented innovative ideas for improving overall guest experience at the spa.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Hired, led and provided performance management for spa employees.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.

Chiropractic Assistant

Dr. Stephen Krupey
Cathedral City, CA
03.2020 - 04.2021
  • Greeted patients, verified insurance and collected co-payments.
  • Maintained patient records and updated information in the electronic health record system.
  • Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
  • Scheduled appointments for patients both in person and over the phone.
  • Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
  • Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
  • Ensured cleanliness of equipment used during treatments.
  • Instructed patients on how to use therapeutic exercises and strhes properly at home to speed recovery time.
  • Provided support to patients experiencing pain or discomfort before or after treatment sessions.
  • Answered patient questions regarding their care plan or billing inquiries.

Consultant

Lifestyle Lift
Fairfax, VA
02.2010 - 12.2014
  • Developed and implemented medical sales strategies to increase market share.
  • Conducted product demonstrations, seminars, and presentations to healthcare professionals.
  • Maintained up-to-date knowledge of industry trends and competitive landscape.
  • Generated new leads through cold calling, networking events, referrals.
  • Provided technical support to customers regarding product usage and troubleshooting issues.
  • Collaborated with marketing team on promotional campaigns targeting healthcare professionals.

  • Resolved customer complaints in a timely manner by providing accurate information or solutions.
  • Monitored sales performance against established targets and reported results regularly.
  • Created detailed reports on sales activities including customer visits, opportunities created.

Education

Massage Therapy - Massage Therapy

Desert School of Somatherapy
Desert Hot Springs, CA
06-2000

Some College (No Degree) - Sales And Marketing Education

College of The Desert
Palm Desert, CA

Skills

  • Marketing initiatives
  • Operations Management
  • Verbal and written communication
  • Massage & Aesthetic Techniques
  • Latest industry trends
  • Schedule Management
  • Recruitment and hiring

Timeline

Chiropractic Assistant

Dr. Stephen Krupey
03.2020 - 04.2021

Spa Director

Mobile Spa Pros2Go LLC
07.2015 - 03.2024

Consultant

Lifestyle Lift
02.2010 - 12.2014

Massage Therapy - Massage Therapy

Desert School of Somatherapy

Some College (No Degree) - Sales And Marketing Education

College of The Desert

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Silvia Albarez