Silvia Alvarado
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. .
Overview
22
22
years of professional experience
Work History
Real Estate Broker/Realtor
EXp Realty, LLC
Charlotte, NC
08.2021 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Compared properties possessing similar features to determine competitive market prices.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Arranged for inspections and surveys of sold properties.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Sold 8-13 real estate properties owned by others in one year.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bookkeeping Assistant
Alvarado's Painting & Drywall, Inc.
Charlotte, North Carolina
07.2000 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Kept records of company expenses.
- Kept payoff account and accounts payable.
- Assisted accountant with any documentation needed for quarterly reports and end of year report.
Education
High School Diploma -
South El Monte High School
South El Monte, CASkills
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Customer Account Management
- Courteous with Strong Service Mindset
- Sage 50 Accounting
- Adobe Systems Adobe Acrobat
- Intuit QuickBooks
- Needs Assessment
Languages
Spanish
Full Professional
Timeline
Real Estate Broker/Realtor
EXp Realty, LLC
08.2021 - Current
Bookkeeping Assistant
Alvarado's Painting & Drywall, Inc.
07.2000 - 12.2021
High School Diploma -
South El Monte High School
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