Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Argueta

Houston,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

8
8
years of professional experience

Work History

Bilingual CSR

Ez Tag
Houston , TX
01.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed orders and returns efficiently and accurately.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Consistently met or exceeded performance metrics and targets.
  • Attended regular team meetings to discuss best practices.
  • Resolved customer complaints, ensuring a positive experience.
  • Worked collaboratively with team members to achieve goals.
  • Addressed billing inquiries and processed payments securely.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

EVS Technician

Memorial Hermann Hospital
Cypress, TX
01.2023 - 01.2024
  • Communicated with supervisors about facility needs/issues.
  • Sanitized high-touch areas to prevent illness spread.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Collected soiled linens, made beds and transported items to laundry services.
  • Followed procedures for using and disposing of disinfectant chemical cleaners.

Customer Care Representative

Preventice Solutions
Houston, TX
01.2021 - 10.2022
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Resolved customer complaints, ensuring a positive experience.
  • Navigated multiple software applications while assisting customers.
  • Managed high volume of inbound customer calls with professionalism.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consistently met or exceeded performance metrics and targets.

Customer Service Representative

Walmart
Spring, TX
12.2019 - 12.2021
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Stocked, maintained organized department.
  • Performed weekly inventory audits
  • Assisted With different department needs

Customer Service Cashier

Chick-fil-A
Houston, TX
02.2016 - 07.2018
  • Assisted customers provided service to the establishment
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash registers, ensuring accurate transactions and customer satisfaction.
  • Handled customer complaints professionally escalating issues when necessary.

Education

High School Diploma -

Klein Forest High School
Houston, TX
06-2018

Skills

  • Bilingual
  • Software Applications
  • Content Management Systems
  • Customer Service
  • HIPAA Compliance
  • Computer Skills
  • Phone and Email Etiquette
  • Attention to Detail
  • Medical software applications
  • Positive Attitude
  • Flexible Schedule

Timeline

Bilingual CSR

Ez Tag
01.2024 - Current

EVS Technician

Memorial Hermann Hospital
01.2023 - 01.2024

Customer Care Representative

Preventice Solutions
01.2021 - 10.2022

Customer Service Representative

Walmart
12.2019 - 12.2021

Customer Service Cashier

Chick-fil-A
02.2016 - 07.2018

High School Diploma -

Klein Forest High School

Similar Profiles

CREATE PROFILE
Silvia Argueta