Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SILVIA ARMENDARIZ

North Hollywood,CA

Summary

Highly organized Referral Coordinator with successful experience in managing and streamlining patient referrals within healthcare settings. Demonstrated strengths include thorough knowledge of insurance processes, patient advocacy, and compliance with HIPAA standards. Past work showcases effective communication skills, coordination of multidisciplinary teams for optimal patient care, and introduction of efficient referral tracking systems to improve workflow.

Mastery of medical and insurance terminology and abbreviations. Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Knowledge in various software programs. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

32
32
years of professional experience

Work History

Referral Specialist

NORTHEAST
Sun Valley, CA
03.2006 - Current
  • Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
  • Resolved escalated patient complaints relating to denied or delayed referrals promptly.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Collaborated with internal departments to ensure smooth transitions for referred patients.

SERRA MEDICAL CLINIC

SERRA MEDICAL CLINIC
SUN VALLEY
12.1995 - 07.1997

Medical Assistant at the Urology and Allergy Department, responsible for obtaining vital signs, assisting with skin allergy testing, cystoscopies, biopsies, and surgery scheduling at hospitals.

Medical Assistant

DEL CARMEN MEDICAL CENTER
Reseda, CA
09.1992 - 05.1994
  • Medical Assistant at a general practice clinic, assisted providers in the following departments: OB, Women's Health, Workers' Comp, and Pediatrics. Responsible for obtaining patients' vital signs, EKG, blood tests, pap smears, autoclave, and immunizations.

Education

MEDICAL TERMINOLOGY CERTIFICATE - MEDICAL ASSISTANT

PACOIMA SKILLS CENTER

Certificate - INSURANCE AND CODING CERTIFICATE

PACOIMA SKILLS CENTER

Skills

  • Bilingual (fluent in English and Spanish)
  • Medical terminology
  • Customer service
  • Insurance terminology
  • Knowledge of medical plans, Covered California, Medicare, commercial programs, and county programs
  • Insurance coverage verification

Languages

English
Professional
Spanish
Professional

Timeline

Referral Specialist

NORTHEAST
03.2006 - Current

SERRA MEDICAL CLINIC

SERRA MEDICAL CLINIC
12.1995 - 07.1997

Medical Assistant

DEL CARMEN MEDICAL CENTER
09.1992 - 05.1994

MEDICAL TERMINOLOGY CERTIFICATE - MEDICAL ASSISTANT

PACOIMA SKILLS CENTER

Certificate - INSURANCE AND CODING CERTIFICATE

PACOIMA SKILLS CENTER
SILVIA ARMENDARIZ