Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Armenta Hurtado

Phoenix,AZ

Summary

Dynamic and detail-oriented professional with extensive experience at Cleaning Homes, excelling in room sanitization and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in deep cleaning techniques and adaptable to diverse environments, ensuring compliance with health standards while maintaining a positive team atmosphere. Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Housekeeper

Cleaning Homes
Phoenix, AZ
02.2011 - Current
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Reported damage or theft of hotel property to management.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Ensured that all health standards were met during cleaning operations.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted in laundry services including washing, drying, and folding linens.

Food Preparation Worker

At Home Personal Care
Phoenix, AZ
06.2008 - 04.2025
  • Washed, peeled, and prepared raw food materials.
  • Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
  • Acquired new skills to support team and further accommodate customer needs.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Operated kitchen equipment safely, including slicers and blenders.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Education

Associate of Science - Agronomic Engineering

Escuela De Agricultura
Juan Jose Rios Sinaloa
01-1996

High School Diploma -

Covaes
Juan Jose Rios Sinaloa
06-1991

Skills

  • Room sanitization
  • Supply replenishment
  • Deep cleaning
  • Laundry operations
  • Health standards compliance
  • Customer service
  • Attention to detail
  • Task prioritization
  • Self motivation
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Cleaning techniques
  • FLUENT IN SPANISH
  • Kitchen cleaning
  • Watering plants
  • Disinfecting surfaces
  • Exceptional communicator
  • Customer service-focused

Languages

Spanish
Full Professional
English
Elementary

Timeline

Housekeeper

Cleaning Homes
02.2011 - Current

Food Preparation Worker

At Home Personal Care
06.2008 - 04.2025

Associate of Science - Agronomic Engineering

Escuela De Agricultura

High School Diploma -

Covaes
Silvia Armenta Hurtado