Silvia Ayala
Ontario,CA
Summary
Focused Administrative Assistant handling diverse administrative functions. With the ability to cross train to provide support in other departments. Proven history managing competing priorities in fast-paced and rapidly changing environments.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Herman Weissker, Inc
05.2011 - Current
- Worked closely with others to accomplish timely work out to customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Prepared detailed documents and reports in adherence administrative processes.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted management with special projects to complete all tasks by deadlines.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Generated daily, weekly and monthly reports for billing department.
- Entered and maintained billing information in company internal databases for accessibility.
- Updated and maintained customer information, documents and records.
- Completed data entry tasks with accuracy and efficiency.
Education
Interior Design / Professional Selling
Chaffey College
Alta, CASkills
- Advanced Excel Spreadsheet Functions
- Report Development
- Staff Training
- Microsoft Office
- Departmental Support
- Data Collation
- Data Entry
- Verbal and Written Communication
- Administrative and Clerical Support
- Filing
- Exceptional Communicator
- High Volume Calls
- Customer Service
Customer Service Oriented
Having an extensive background in Customer Service, as Freelance Makeup Artist for over 16 years. Worked for product companies in the 1990's and found that providing service for others has been most fulfilling experience in my career span.
Languages
English
Native or Bilingual
Timeline
Administrative Coordinator
Herman Weissker, Inc
05.2011 - Current
Interior Design / Professional Selling
Chaffey College