Silvia Bojorquez
Silver Spring,MD
Overview
2
2
years of professional experience
Work History
Part-Time Manager/Sales Associate
Carter's
Wheaton, United States
05.2025 - Current
- Oversee daily operations of the retail store during assigned shifts, ensuring smooth and efficient workflow.
- Collaborated with management to identify areas for process improvement.
- Analyzed sales data to identify trends and inform inventory decisions.
- Fostered a positive team environment through effective communication and support.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Provided in-depth information on product features so customers could make educated buying decisions.
Front Desk
LADO's International Institute
Vienna, United States
05.2024 - 08.2024
- Managed phone calls, emails, and in-person inquiries, providing accurate information on programs and policies.
- Supported daily office operations, including ordering supplies and managing office equipment.
- Maintained accurate records and organized confidential files in compliance with institutional policies.
- Provided administrative support, including filing, data entry, and document preparation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Drafted professional business documents, spreadsheets, and correspondence.
- Updated and maintained office policies and procedures.
- Greeted and welcomed visitors with a friendly and professional demeanor.
Education
Health Management -
University of Blatimore
Baltimore, MD05.2026
Skills
- Microsoft Office
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Budget management
- Policy reinforcement
- Stress tolerance
- Inventory management
- Program development
Languages
Spanish
Native/ Bilingual
Timeline
Part-Time Manager/Sales Associate
Carter's
05.2025 - Current
Front Desk
LADO's International Institute
05.2024 - 08.2024
Health Management -
University of Blatimore