Microsoft Teams
Silvia Bruemmer
Corona,CA
Summary
Seeking a job in Healthcare Management and Informatics position to provide patient-focused medical care providing high quality, personal levels of healthcare to patients in medical clinical environments. Savvy business mind coupled with recognized medical skills resulting in 20 years of successful practice. Warm, caring approach to patients and persistent in finding best treatment options available.
Overview
4
4
Certificates
1
1
Language
53
53
years of professional experience
6
6
years of post-secondary education
Work History
Licensed Vocational Nurse
Kaiser Permanente
Corona, CA
04.2022 - Current
- Work with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Respond to patient requests with appropriate clinical and personal assistance.
- Document patient information obtained from interviews concerning symptoms, medications and prior treatment.
- Deliver oral medications and intramuscular injection to mitigate or resolve patient symptoms.
- Collaborate with physicians to assess patient needs, plan and modify care and implement interventions.
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborate with interdisciplinary team of healthcare and social service providers, to address patients' needs through effective intervention and care planning.
- Maintain inventory levels, process purchasing orders, and track orders.
- Support activities to develop, implement, and sustain competency and standard workflows for support staff and clinicians.
- Devote to helping identify, plan, and execute improvement projects throughout clinic, deliver successful results, and spread changes across entire system to achieve multiple and sustain improvements with reducing costs, help develop ways of providing existing services in new innovative way, and improve quality of care and services.
- Document accurate and complete patient information to address patient problems and expected outcomes.
Life Care Manager
Arosa
Riverside, CA
09.2021 - 04.2022
- Coordinate and manage service delivery to clients, optimizing their ability to remain independent and safe at home.
- Use professional care management skills to independently assess and re-assess client status, including physical and mental health, social resources, environmental safety, economic resources, and functional ability.
- Draft, implement and revise client Plan of Care, to ensure appropriateness, effectiveness, efficiency, and client satisfaction.
- Collaborate with families, guarantors and other service providers to facilitate care coordination and information sharing within HIPAA and other regulatory guidelines.
- Ensure effective communication with clients, families and in-home staff through ongoing home visits, meetings with members of client committee, telephone contact, email updates, and written documentation.
- Provide supportive counseling to and conflict resolution with clients and family members; serves as an advocate for the well-being of the client.
- Make referrals to appropriate community agencies such as crisis intervention, legal advocacy, and counseling agencies for medical, mental, physical, financial, legal, and social needs.
- Extend client expected length of stay (ELOS) through the delivery of exceptional care management services and consistently exceeding client expectations.
- Work closely with the Service Coordinator who Interviews, matches, trains, and supervises in- home staff to ensure client needs are met, when client requires caregiving services. May be required to assist in similar tasks depending upon client situation.
- Maintain productivity/gross profit targets, based on company guidelines set for weekly care management revenue goals.
- Document and update activity in multiple systems to ensure compliance with company protocols.
- Assist with education curriculum development and presentations.
- Collaborate with community organizations to promote awareness and understanding of elder care issues.
- Participate in branch committees and meetings as needed, such as the Ethics Committee and CQI Committee.
- Supervise in-home staff, including safety monitoring, performance management, training and all other supervision.
Licensed Vocational Nurse
Kaiser Permanente
Corona, CA
2011 - 09.2021
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Responded to patient requests with appropriate clinical and personal assistance.
- Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
- Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
- Collaborated with physicians to assess patient needs, plan and modify care and implement interventions.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with interdisciplinary team of healthcare and social service providers, to address patients' needs through effective intervention and care planning.
- Maintain inventory levels, process purchasing orders, and track orders.
- Support activities to develop, implement, and sustain competency and standard workflows for support staff and clinicians.
- Co-Lead in unit-based team to improve performance, using well-established performance-improvement techniques, implement efficient workflow within team to improve workflow and reduce waste and cost.
- Devoted to helping identify, plan, and execute improvement projects throughout clinic, deliver successful results, and spread changes across entire system to achieve multiple and sustain improvements with reducing costs, help develop ways of providing existing services in new innovative way, and improve quality of care and services.
- Held position in Alliance Partnership Representative role to help assess and support Labor Management Partnership teams, provide training, coaching and mentoring to labor and management, help motivate and communicate with management and labor on successful practices and resulting in Model Partnership behaviors and lead by example. Run course activity reports under reports administrators Kaiser Permanente learning site, Kaiser Permanente learning class builder, efficient in Unit Based Team tracker, understanding of rapid improvement model, participate with Labor Management Partnership communication committee, and apply demonstration of performance improvement tools.
Licensed Vocational Nurse
Loma Linda University Family Medical Group
Loma Linda, CA
2010 - 2011
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Demonstrate competencies in clinical nursing patient care and knowledge of scope of practice, proficient in software programs e.g., Word, Outlook, and organization electronic medical records, review referrals, and message management.
- Problem solving, documentation and filing, and database management.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Quality Improvement, Licensed Vocational Nurse
Riverside County Mental Health
Riverside, CA
2008 - 2010
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Managed filing and processed medical documentation, retrieved and stored information in internal database, monitored and managed information for security and stability.
- Overseen clinic sights to ensure compliance, and ability to scheduling own audit projects.
- Coordinated with various department managers at mental health clinics and evaluated internal documentation.
- Conducted certifications for mental health clinics to ensure criteria is in place for Medicare and Medicaid compliance.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducted grievance appeals, intake, prioritize, and review relevant information within denied authorization case to ensure complete case summary is provided to appeals judge for review of case.
- Ensured compliance with responses and resolution of appeal case within health plan's set due dates.
Education
Master of Science - Healthcare Management, Informatics
Colorado Technical University
Colorado Springs, CO 10.2019 - 03.2021
Bachelor of Science - Health Administration
Colorado Technical University
Colorado Springs, CO 10.2017 - 03.2019
No Degree - Licensed Vocational Nurse
Mt. San Jacinto College
Menifee, CA 01.2002 - 05.2004
Certified Nurse Assistant
Maric College
Vista, CA 10.1997 - 07.1998
Skills
Chronic disease management
Certified Associate Improvement Advisor
Performance Improvement Tools
Rapid Improvement Model
Proficient in Health Connect
Support roll outs of Departmental Initiatives
Training and mentoring
Profit improvements
Occupancy strategies
Immunizations
Multidisciplinary team collaboration
Project oversight
Team Building
Seasoned in medical clinical procedures
Inventory And Restocking
Software
Microsoft Office
Google Drive
Spreadsheets
Presentation Software
Certification
Associate Improvement Advisor
Timeline
Licensed Vocational Nurse
Kaiser Permanente
04.2022 - Current
Life Care Manager
Arosa
09.2021 - 04.2022
Master of Science - Healthcare Management, Informatics
Colorado Technical University
10.2019 - 03.2021
Bachelor of Science - Health Administration
Colorado Technical University
10.2017 - 03.2019
No Degree - Licensed Vocational Nurse
Mt. San Jacinto College
01.2002 - 05.2004
Certified Nurse Assistant
Maric College
10.1997 - 07.1998
Licensed Vocational Nurse
Kaiser Permanente
2011 - 09.2021
Licensed Vocational Nurse
Loma Linda University Family Medical Group
2010 - 2011
Quality Improvement, Licensed Vocational Nurse
Riverside County Mental Health
2008 - 2010