Silvia Bruemmer
Corona,CA
Summary
Seeking a job in Healthcare Management and Informatics position to provide patient-focused medical care providing high quality, personal levels of healthcare to patients in medical clinical environments. Savvy business mind coupled with recognized medical skills resulting in 20 years of successful practice. Warm, caring approach to patients and persistent in finding best treatment options available.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Kaiser Permanente
Riverside, California
09.2024 - Current
- Manage vendor relationships and negotiated service agreements for operational needs.
- Implement process improvements to enhance productivity and reduce waste.
- Coordinate training programs to develop staff skills and knowledge in operations.
- Monitor inventory levels and maintained optimal stock for smooth operations.
- Analyze operational data to identify trends and inform decision-making processes.
- Facilitate communication between departments to improve collaboration and support initiatives.
- Supervise day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Ambulatory Care Supervisor, Adult Primary Care
Kaiser Permanente
Riverside, CA
08.2023 - 09.2024
- Supervise daily operations and ensure staff provide the highest quality of care and in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state and local requirements.
- Implement and maintain patient care and quality service standards to meet members and internal client's expectations.
- Act as patient advocate resolving patient care issues.
- Recommend and evaluate processes to improve systems and patient care results across the continuum of care.
- Assist in developing and monitoring budgets and resource allocations.
- Monitor financial performance and identify and recommend strategies to reduce costs and improve quality of care/service.
- Determine the appropriate staff mix for department and develop processes to screen, interview, hire, train, and maintain the competency of all department staff.
- Assist in providing ongoing staff development.
- Implement and monitor departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.
- Collaborate with providers in developing the appropriate level of patient services and the day-to-day operations of the department.
- Assist in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
- Oversaw daily operations and ensured workflow efficiency across departments.
- Managed vendor relationships and negotiated service agreements for operational needs.
- Implemented process improvements to enhance productivity and reduce waste.
- Coordinated training programs to develop staff skills and knowledge in operations.
- Monitored inventory levels and maintained optimal stock for smooth operations.
- Analyzed operational data to identify trends and inform decision-making processes.
- Facilitated communication between departments to improve collaboration and support initiatives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Associate Consultant, LVN SureNet
Kaiser Permanente
Pasadena, CA
11.2022 - 08.2023
- Responsible for assigned aspects of projects, including proactively communicating with project teams about work status and potential issues.
- Assist in design and approach of analysis, gathering appropriate information to execute the analysis.
- Assist with project proposals, recommendations, implementation, training and communication, drafting effective client deliverables, presentations, and delivering as assigned.
- Develop and facilitate the identification of project impact from the stakeholder point of view.
- Respond to client needs and requests to communicate to the needs of patients.
- Set and adjust priorities to meet patient needs while responding to and resolving problems impacting patients in a timely and professional manner.
- Teambuilding to seek and share knowledge and develop an awareness of healthcare and Kaiser Permanente.
- Identify issues, propose methodological solutions, synthesize analysis accurately and highlight implications of findings.
- Apply qualitative and quantitative problem-solving techniques.
- Document accurate and complete patient information to address patient problems and expected outcomes.
- Work with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Licensed Vocational Nurse
Kaiser Permanente
Corona, CA
04.2022 - 11.2022
- Work with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Respond to patient requests with appropriate clinical and personal assistance.
- Document patient information obtained from interviews concerning symptoms, medications and prior treatment.
- Deliver oral medications and intramuscular injection to mitigate or resolve patient symptoms.
- Collaborate with physicians to assess patient needs, plan and modify care and implement interventions.
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborate with interdisciplinary team of healthcare and social service providers, to address patients' needs through effective intervention and care planning.
- Maintain inventory levels, process purchasing orders, and track orders.
- Support activities to develop, implement, and sustain competency and standard workflows for support staff and clinicians.
- Devote to helping identify, plan, and execute improvement projects throughout clinic, deliver successful results, and spread changes across entire system to achieve multiple and sustain improvements with reducing costs, help develop ways of providing existing services in new innovative way, and improve quality of care and services.
- Document accurate and complete patient information to address patient problems and expected outcomes.
Life Care Manager
Arosa
Riverside, CA
09.2021 - 04.2022
- Coordinate and manage service delivery to clients, optimizing their ability to remain independent and safe at home.
- Use professional care management skills to independently assess and re-assess client status, including physical and mental health, social resources, environmental safety, economic resources, and functional ability.
- Draft, implement and revise client Plan of Care, to ensure appropriateness, effectiveness, efficiency, and client satisfaction.
- Collaborate with families, guarantors and other service providers to facilitate care coordination and information sharing within HIPAA and other regulatory guidelines.
- Ensure effective communication with clients, families and in-home staff through ongoing home visits, meetings with members of client committee, telephone contact, email updates, and written documentation.
- Provide supportive counseling to and conflict resolution with clients and family members; serves as an advocate for the well-being of the client.
- Make referrals to appropriate community agencies such as crisis intervention, legal advocacy, and counseling agencies for medical, mental, physical, financial, legal, and social needs.
- Extend client expected length of stay (ELOS) through the delivery of exceptional care management services and consistently exceeding client expectations.
- Work closely with the Service Coordinator who Interviews, matches, trains, and supervises in-home staff to ensure client needs are met, when client requires caregiving services. May be required to assist in similar tasks depending upon client situation.
- Maintain productivity/gross profit targets, based on company guidelines set for weekly care management revenue goals.
- Document and update activity in multiple systems to ensure compliance with company protocols.
- Assist with education curriculum development and presentations.
- Collaborate with community organizations to promote awareness and understanding of elder care issues.
- Participate in branch committees and meetings as needed, such as the Ethics Committee and CQI Committee.
- Supervise in-home staff, including safety monitoring, performance management, training and all other supervision.
Education
Master of Science - Healthcare Management, Informatics
Colorado Technical University
Colorado Springs, CO03.2021
Bachelor of Science - Health Administration
Colorado Technical University
Colorado Springs, CO03.2019
No Degree - Licensed Vocational Nurse
Mt. San Jacinto College
Menifee, CA05.2004
Certified Nurse Assistant -
Maric College
Vista, CA07.1998
Skills
- Chronic disease management
- Certified Associate Improvement Advisor
- Performance Improvement Tools
- Rapid Improvement Model
- Proficient in Health Connect
- Support roll outs of Departmental Initiatives
- Training and mentoring
- Profit improvements
- Occupancy strategies
- Immunizations
- Multidisciplinary team collaboration
- Project oversight
- Team Building
- Seasoned in medical clinical procedures
- Inventory And Restocking
Certification
- Associate Improvement Advisor
- Training for Kaiser Permanente Learn Registrars
- Training for Kaiser Permanente Reports Administrators
- Training for Kaiser Permanente Class Builders
Languages
Spanish
Timeline
Operations Manager
Kaiser Permanente
09.2024 - Current
Ambulatory Care Supervisor, Adult Primary Care
Kaiser Permanente
08.2023 - 09.2024
Associate Consultant, LVN SureNet
Kaiser Permanente
11.2022 - 08.2023
Licensed Vocational Nurse
Kaiser Permanente
04.2022 - 11.2022
Life Care Manager
Arosa
09.2021 - 04.2022
Master of Science - Healthcare Management, Informatics
Colorado Technical University
Bachelor of Science - Health Administration
Colorado Technical University
No Degree - Licensed Vocational Nurse
Mt. San Jacinto College
Certified Nurse Assistant -
Maric College
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