Silvia Cardenas

• Maintained efficient front desk operations and coordinated patient bookings.

• Developed individualized patient programs and handled payments.

• Prepared and maintained comprehensive daily, weekly, and monthly reports.

• Communicated with pharmacies for prescriptions and oversaw inventory to avoid supply shortages.

• Handled financial responsibilities including rent and other significant expenses.

• Identified and planned for resources needed to accomplish production objectives.
• Implemented performance, quality and efficiency measures to achieve aggressive production goals.
• Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
• Handled stakeholder payments and promoted events to maximize turnout.

• Oversaw the entirety of Canon's operations in Peru, responsible for all facets of the business including marketing, sales, human resources, and financial management.

• Directed a team of 7-12 members, ensuring operational efficiency and adherence to corporate standards.

• Developed and executed comprehensive marketing strategies that significantly boosted regional sales.

• Held pivotal responsibility in all high-stakes decisions, demonstrating exceptional performance under high-pressure situations.

• Fostered a culture of continuous learning and growth through the design and implementation of training and recruitment processes, resulting in improved staff proficiency and reduced turnover.

• Acted as the go-to contact for the company, adeptly handling crises, mitigating conflicts, and facilitating resolutions to maintain operational success.

• Managed all aspects of event planning, coordination, and execution.

• Negotiated contracts and handled business accounts payable and receivable functions.

• Marketed events on various social platforms, increasing visibility and attendance.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Protected the company's reputation and cultivated a loyal client base through diligent problem resolution.

• Collaborated with sales and marketing teams to design effective public relations campaigns.

• Managed multiple databases to monitor company inventory.

• Developed communication strategies aligned with client objectives, and driving sales