Silvia Cazares
Chatsworth,CA
Summary
General Manager of Food Service with background in overseeing daily operations, implementing strategies for growth, and enhancing customer satisfaction. Strengths include strong leadership, effective communication skills, and problem-solving abilities. Previous work has demonstrated successful management of teams, improvement of operational efficiency, and robust financial performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Las Fuentes Mexican Food Inc
Chatsworth
10.2023 - Current
- Managed daily operations of food service at a busy Mexican restaurant.
- Supervised staff to ensure high-quality food and service standards.
- Developed training programs for new employees in food preparation techniques.
- Implemented health and safety regulations to maintain compliance in the kitchen.
- Coordinated inventory management and ordering of supplies for kitchen needs.
- Scheduled employee shifts to optimize coverage during peak hours.
- Resolved customer complaints quickly to enhance dining experience quality.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Served customers by phone to take orders and answer product or service questions.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
General Manager
Señor Sol
Northridge, California
04.2011 - 10.2023
- Directed daily operations and ensured efficient workflow across all departments.
- Managed staff recruitment, training, and performance evaluations for team development.
- Implemented cost control measures to optimize budgetary allocations and reduce waste.
- Oversaw inventory management to maintain adequate supply levels for operations.
- Ensured compliance with health and safety regulations throughout the establishment.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Associate of Science - Bussiness
Universidad Autónoma De Mexico
Mexico, MO09.2003
Skills
Personnel administration
Inventory management
Health policies observance
Client assistance
food service operations
Staff education
Assurance expertise
Effective communication
Issue resolution
Teamwork abilities
Productivity scheduling
Analytical thinking
Analytical decision processes
Process optimization
Expense monitoring
Workforce planning
Safety inspections
Hygiene compliance
Talent retention strategies
Inventory procurement
Talent acquisition strategies
Inspection standards
Food safety assurance
Culinary operations oversight
Team oversight
Certification
Good Manager Certification
Timeline
General Manager of Food Service
Las Fuentes Mexican Food Inc
10.2023 - Current
General Manager
Señor Sol
04.2011 - 10.2023
Associate of Science - Bussiness
Universidad Autónoma De Mexico