SILVIA CHACE
Palm Harbor,FL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
20
20
years of professional experience
5
5
Certificates
Work History
Independent Contractor Medical Courier /Business Owner
Go Logistics Courier Services LLC
St. Petersburg, Florida
10.2024 - Current
- Utilized GPS and routing software to plan efficient routes, minimizing delivery times and fuel consumption.
- Collaborated with healthcare providers to understand specific handling requirements for different types of medical specimens and products.
- Trained new couriers on delivery routes, handling procedures, and company policies, contributing to team efficiency and consistency.
- Managed inventory of shipping supplies and materials, ensuring availability for packaging and transport needs.
Office Manager/Administrative Assistant/Medical Data Entry Specialist
NCI Inc.
Palm Harbor, FL
03.2010 - 10.2022
- Customer service and support, ensuring high levels of customer satisfaction.
- Addressed customer inquiries, complaints, and issues promptly and professionally.
- Performed accurate data entry, verifying and updating information in the company database, with attention to detail.
- Ensured the confidentiality of sensitive information by following strict security protocols and procedures.
- Managed large volumes of data entry with precision, maintaining efficiency, and accuracy.
- Oversaw the management of the Government GSA website, adding and updating many client products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service English Spanish
H&H Mortgage
Tampa, FL
01.2005 - 12.2008
- Call Center.
- Address customer concerns and resolve issues related to their mortgage applications, payments, and account status.
- Mortgage Payments and Account Management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Medical Billing and Coding -
Career Step Online
Utha05-2026
Associate of Arts - Business Admisnitration
Universidad Francisco Marroquín
Guatemala City02-2002
Skills
- Bilingual English, Spanish
- Customer Service
- Database Management
- Microsoft Office
- Problem solving
- Multitasking
- Dependable and responsible
- Computer skills
- Clerical support
- Inventory control Managment
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Certification
- HIPAA
- BBP
- Transcompss Hazmat Radioactive Driver Training
- Transcompss HazMat Non-Radioactive Driver Training
- TWIC Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day is a new chance to begin again, grow stronger, learn, love and move closer to the life you dream of.
Silvia Chace
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursHealthcare benefits401k matchStock Options / Equity / Profit SharingTimeline
Independent Contractor Medical Courier /Business Owner
Go Logistics Courier Services LLC
10.2024 - Current
Office Manager/Administrative Assistant/Medical Data Entry Specialist
NCI Inc.
03.2010 - 10.2022
Customer Service English Spanish
H&H Mortgage
01.2005 - 12.2008
Medical Billing and Coding -
Career Step Online
Associate of Arts - Business Admisnitration
Universidad Francisco Marroquín
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