Silvia C. Martinez
Moxee,WA
Summary
Highly compassionate healthcare technician with over 10 years of experience in the medical field, performing administrative and clinical tasks in various healthcare environments. Passionate about delivering premium patient care. Exceptionally organized and focused, able to handle multiple responsibilities in a challenging, fast-paced, and highly stressful environment. Committed to continuous educational growth, leveraging my current skills, abilities, and knowledge to strive towards becoming a medical professional and reaching the pinnacle of my existence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient access specialist 1
Virginia Mason Franciscan Health
01.2022 - 01.2024
- Operated solely in a remote work environment.
- Coordinated appointment changes effectively through computer and phone operations.
- Validated and revised insurance details along with demographic data.
- Updated appointment records to enhance workflow accuracy during walk-in desk registrations.
- Facilitated rapid issue management by transferring essential information to designated departments.
- Facilitated effective internal and external phone communications for the clinic.
- Systematically gathered data and distributed it to relevant staff through digital or manual processes.
- Handled financial interactions with patients for co-payment settlements.
- Executed administrative functions including scheduling and record-keeping for patients and staff.
- Coordinated placement of patients with relevant medical departments.
- Confirmed eligibility of insurance coverage.
Case manager/ Mental health care worker
Comprehensive mental healthcare
01.2021 - 01.2022
- Directed group activities focused on education, mental health support, and skills development.
- Tracked changes in symptoms, responses to treatments, and overall client progress.
- Handled urgent crises with effective support and intervention.
- Completed numerous risk analysis and valuation projects.
- Coordinated efforts with medical staff and local groups to implement standardized procedures.
- Ensured precise documentation of client developments and insights.
- Executed thorough documentation utilizing client-centric techniques.
- Responded effectively to emergency situations and crises.
- Supervised patient conduct to maintain secure environment.
- Delivered emotional assistance by facilitating various therapeutic exercises
Nurse Assistant
Yakima Valley Memorial Hospital
01.2015 - 01.2020
- Supported in conducting assessments for patient care planning.
- Monitored and noted changes in patients' health.
- Evaluated trends in patient treatment outcomes.
- Helped patients achieve their nutritional and elimination goals.
- Maintained precise records of specimen collection.
- Helped enhance patients' mobility.
- Facilitated patient movement by assisting with ambulation.
- Supported efforts to uphold high standards of environmental hygiene in medical settings.
- Upheld standard procedures, ensuring clean equipment and safe oxygen levels.
- Supported the coordination of unit functions to enhance efficiency.
- Facilitated patient admissions, transfers, and discharge coordination.
Nurse Extender
Astria Regional Medical
01.2017 - 01.2019
- Supported in conducting assessments for patient care planning.
- Monitored and noted changes in patients' health.
- Evaluated trends in patient treatment outcomes.
- Helped patients achieve their nutritional and elimination goals.
- Maintained precise records of specimen collection.
- Helped enhance patients' mobility.
- Facilitated patient movement by assisting with ambulation.
- Supported efforts to uphold high standards of environmental hygiene in medical settings.
- Upheld standard procedures, ensuring clean equipment and safe oxygen levels.
- Supported the coordination of unit functions to enhance efficiency.
- Facilitated patient admissions, transfers, and discharge coordination.
Preschool Lead Teacher
Apple Valley Preschool
01.2006 - 01.2015
- Enhanced learning atmosphere to support student development.
- Developed and executed age-appropriate lesson plans in accordance with early childhood development standards.
- Sustained a positive and structured classroom environment.
- Monitored conduct and encouraged development through supportive management practices.
- Evaluated developmental progress routinely.
- Facilitated parental engagement by sharing consistent updates on progress milestones.
- Fostered uniformity in teaching approaches through collaboration with team and director.
- Created an engaging learning environment through the use of diverse educational techniques.
- Recorded daily updates on children's routines, including dietary intake and medicinal care provided.
Customer service
Michaels
01.2002 - 01.2005
- Maintained high levels of customer satisfaction through professional support.
- Consistently held a positive, empathetic, and professional attitude toward customers.
- Maintained high standards of professionalism while managing client interactions.
- Resolved customer complaints promptly and efficiently.
- Demonstrated expertise in product knowledge to resolve concerns and enhance customer experience.
- Maintained detailed documentation of customer interactions and store transactions.
Education
Associate's degree - Pre Nursing
Yakima Valley Community College
Yakima, WA06.2021
Associate's degree - Criminal Justice
Yakima Valley Community College
Yakima, WA06.2017
Skills
- Patient care
- Customer service
- Clinical skills
- Communication skills
- Proficient in Cerner with some knowledge in Epic
- Bilingual
- Ability to quickly learn new concepts and skills
- Knowledge of medical terminology
- Knowledge of infection control standards
- Verbal skills
- Writing skills
- Ability to multi-task
- Ability to work under pressure
- Team player
- Ability to follow directions
- Working well with diversity means valuing the differences and similarities among colleagues, peers, patients, professionals, and customers
Certification
Nurse assistant certification
Mental healthcare worker registration
References
Whitney Horton. RN
misswhitneythenurse@gmail.com
(509) 945-5490
Tanya Britt. RN
Tanyabritt@hotmail.com
(509)952-8826
Cristina Felan. XRAY Tech
(509) 930-1217
felan.cristina@yahoo.com
Languages
Spanish
Native or Bilingual
Volunteer work and community service
AmeriCorps Member
Southeast Community Center
Adams Elementary
- Worked with at risk youth in a low poverty environment.
- Helped guide school aged children with tutoring and schoolwork.
- Organized and administrated camps and events for the community.
Yakima Accountability Board Member
Juvenile Detention Center
- Created diversion agreements to help youth avoid the juvenile justice system
- Helped the youth understand consequences of poor decision making
- Helped youth develop a sense of responsibility and community values
- involving the community and the victims to hold the youth accountable.
- Established agreements that use restorative justices options like; community service, restitution and counseling
- Monitored the progress of the diversion agreement.
Timeline
Patient access specialist 1
Virginia Mason Franciscan Health
01.2022 - 01.2024
Case manager/ Mental health care worker
Comprehensive mental healthcare
01.2021 - 01.2022
Nurse Extender
Astria Regional Medical
01.2017 - 01.2019
Nurse Assistant
Yakima Valley Memorial Hospital
01.2015 - 01.2020
Preschool Lead Teacher
Apple Valley Preschool
01.2006 - 01.2015
Customer service
Michaels
01.2002 - 01.2005
Associate's degree - Pre Nursing
Yakima Valley Community College
Associate's degree - Criminal Justice
Yakima Valley Community College
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