Silvia Colamarco

• Create new business opportunities to fuel Procore’s growth
• Partner with an Account Executive to achieve mutually aligned sales quotas each month
• Engage construction professionals through phone, email, and other channels to understand their pain points and identify opportunities to solve them
• Help the team improve processes, training, use of technology, and any other aspects of the business
• Work with sales management to develop targeted lists, call strategies, and messaging to create opportunities for new business
• Conduct daily activities, including:

Pre-call research and planning

Make a high volume of calls per day

Follow-up with previous contacts (nurturing leads)

Maintain Salesforce records

• Handling and qualifying Inbound sales leads
• High level outbound prospecting
• Adherence to daily, weekly and monthly KPIs
• Achieve established sales goals and objectives
• Identification, growth and nurture new customers for the client
• Serve as product and service advocate for the client, build interest and awareness of client's value proposition, and assess mutual fit
• Learn and maintain a current, comprehensive knowledge of client's products and services
• Champion our success stories and share with targeted companies in interesting industries and territories

• Perform QA/FPY reviews
• Assist on weekly quality reporting
• Work closely with the Training SME in the creation of refresher trainings
• Assist on developing improvement plans
• Communicate and keep track of policy/quality changes
• Update policies & supporting material with new policy information and/or quality guidelines
• Create and improve online advertising content for the client
• Use analytical skills to construct and modify ad texts and extensions
• Maintain high quality deliverables in daily work ow and increase productivity levels
• Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis
• Participate in client meetings to discuss findings and on-going recommendations.

• Identify and respond to the needs of customers by resolving queries at the first point of contact via appropriate medium and in line with agreed service levels/KPIs
• Respond to inbound enquiries on behalf of our client from English and Spanish countries.
• Demonstrate an effective knowledge of the client's products and services.
• Professionally handle all enquiries, payments and follow up on any issues whilst recognizing the need to escalate when immediate query resolution is not possible.

• Manage the collections and credit control process for a specific client and ensuring a high level of customer service to all customers.
• Deal with inbound/outbound calls from customers, setting, managing and tracking installment plans, working to achieve personal and team collections targets and collaborating with other departments when necessary.

• Assist the store manager during scheduled shifts.
• Run the store during those shifts, helping baristas during busy times, training new employees and delegating tasks.
• Work orders and invoice processing, inventory management, cash handling, and safety and security.