Silvia Concepcion
Dania Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. 8+ years of experience in sales and merchandising strategies to accomplish goals. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Retail Sales Manager
SASSY BOUTIQUE
AQP , PERU
2017.01 - 2019.11
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Developed strategies to increase sales and profitability.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Planned promotional events such as in-store discounts or special offers.
- Maintained a clean work environment to promote safety standards.
- Analyzed market data to identify areas of improvement within the store.
- Implemented innovative marketing campaigns to boost brand awareness.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Increased store sales by cross-selling complementary items.
- Resolved customer complaints regarding sales and service.
Event Planner
FIRST CLASS EVENTS
AQP , PERU
2015.04 - 2018.09
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.
- Monitored guest satisfaction levels throughout the duration of an event.
- Handled customer service inquiries related to specific events or venues.
- Developed relationships with vendors in order to secure discounts or special offers when possible.
- Managed social media accounts associated with company's events portfolio.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
Real Estate Agent
LAS LOMAS DE CAYMA
AQP , PERU
2014.01 - 2018.07
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Provided guidance to clients throughout the entire buying or selling process.
- Ensured all transactions followed state laws regarding real estate practices.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Coordinated appointments to show homes to prospective buyers.
- Managed real estate transactions from initiation to closing.
Education
Associate of Arts - Hospitality Administration And Management
INSTITUTO DEL SUR
PERU2014-11
Some College (No Degree) - BUSINESS ENGINEERING
UNIVERSIDAD CATOLICA DEL PERU
PERUSome College (No Degree) - Hospitality
UNIVERSIDAD TECNOLOGICA DEL PERU
PERUSkills
- Sales Strategy Implementation
- Customer Service
- Inventory Management
- Critical Thinking
- Management
- Sales strategy development
- Decision-Making
- Driven Work Ethic
- Customer Engagement
- Marketing Strategies
- Sales expertise
- Sales closing
- Client management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Sales Manager
SASSY BOUTIQUE
2017.01 - 2019.11
Event Planner
FIRST CLASS EVENTS
2015.04 - 2018.09
Real Estate Agent
LAS LOMAS DE CAYMA
2014.01 - 2018.07
Associate of Arts - Hospitality Administration And Management
INSTITUTO DEL SUR
Some College (No Degree) - BUSINESS ENGINEERING
UNIVERSIDAD CATOLICA DEL PERU
Some College (No Degree) - Hospitality
UNIVERSIDAD TECNOLOGICA DEL PERU
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