Summary
Overview
Work History
Education
Skills
Timeline
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Silvia Czajkowski

Clifton,NJ

Summary

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Overview

14
14
years of professional experience

Work History

Account Executive

Yelp
08.2021 - 09.2022
  • Managed a pipeline of 130+ small businesses across multiple territories in the United States and Canada
  • Marketed and sold Yelp products to local businesses
  • Drove a full sales cycle from prospecting new and former clients, building rapport, identifying business needs, presenting Yelp business tools, and closing deals leading to new successful revenue opportunities
  • Utilize knowledge of Yelp Advertising products and CRM systems, such as Salesforce, to create best engagement experience with potential clients and optimize efficiency



Operations Manager

AMC Theatres
02.2015 - 12.2021
  • Supervised day to day operations of up to 90 employees during peak business times
  • Handled day to day cash flow, ensured proper cash handling and accurate deposits
  • Resolved any guest concerns in person, email, or through phone calls
  • Developed systems and procedures to improve operational quality and team efficiency
  • Managed food and beverage operations; ensured proper inventory levels at all times; conducted regular inventory counts; developed new sales strategies to increase food and beverage revenue by over 10%; trained staff in best practices to maintain proper health and safety levels effectively passing health inspections; maintained proper equipment maintenance
  • Managed human operations; led hiring, onboarding, and training of new hires to fulfill business requirements; ensure proper compliance of employee files and payroll
  • Lead a small team of 3 in executing highly detailed presentation requirements, ensures minimal presentation interruptions, investigated and worked with corporate team to resolve any issues that may have arised during the week
  • Worked with movie studios to ensure proper execution of special screenings and private events
  • Worked with local schools and groups to set up educational trips, bringing in an additional 1,000+ in attendance in 2019, increasing food and beverage revenue by pitching group options thus increasing sales by 5%
  • Working with and maintaining relationship with large businesses such as UPS, Nordstrom, and XPO Logistics to ensure repeat business which accounted for over $200,000 yearly. Events ranges from private rentals to multi-day events
  • Acted as a liaison between the corporate rentals team and a local church to establish a weekly rental. Once rental agreement began, worked with both the curch AV team and theatre TSE team to establish proper execution on a weekly basis
  • Managed marketing department to ensure proper display of LTO's, brand marketing, and film exposure
  • Strategically wrote weekly film schedule to maximize film attendance and revenue while staying within budgeted operating hours
  • Maintained proper equipment functionality; performed troubleshooting, repairing, and working with Helpdesk and TOC to resolve any issues ranging from POS equipment, assisted listening devices, and projectors

Operations Supervisor

AMC Theatres
04.2014 - 02.2015
  • Assisted manager in day to day operations and supervision of employees
  • Handled cash closeouts and ensured proper cash handling procedures
  • Assisted in departmental roles such as Human Resources, Food and Beverage, Administration, and Marketing
  • Ensured proper execution of film presentation


Film Crew

AMC Theatres
12.2008 - 04.2014
  • Handled POS transaction in box office and concession stand
  • Handled and resolved guest concerns
  • Maintained clean facilities throughout the entire building
  • Helped manage theatre security through ticket taking and helping monitor guest flow

Education

Bachelor of Arts - Biology

Kean University
Union, NJ

Skills

  • Customer Service
  • Inventory Management
  • Recruiting and Hiring
  • Leadership
  • Problem solving

Timeline

Account Executive

Yelp
08.2021 - 09.2022

Operations Manager

AMC Theatres
02.2015 - 12.2021

Operations Supervisor

AMC Theatres
04.2014 - 02.2015

Film Crew

AMC Theatres
12.2008 - 04.2014

Bachelor of Arts - Biology

Kean University

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Silvia Czajkowski