Silvia Czajkowski
Clifton,NJ
Summary
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Overview
14
14
years of professional experience
Work History
Account Executive
Yelp
Remote
08.2021 - 09.2022
- Managed a pipeline of 130+ small businesses across multiple territories in the United States and Canada
- Marketed and sold Yelp products to local businesses
- Drove a full sales cycle from prospecting new and former clients, building rapport, identifying business needs, presenting Yelp business tools, and closing deals leading to new successful revenue opportunities
- Utilize knowledge of Yelp Advertising products and CRM systems, such as Salesforce, to create best engagement experience with potential clients and optimize efficiency
Operations Manager
AMC Theatres
Wayne, Paramus, Ridgefield Park
02.2015 - 12.2021
- Supervised day to day operations of up to 90 employees during peak business times
- Handled day to day cash flow, ensured proper cash handling and accurate deposits
- Resolved any guest concerns in person, email, or through phone calls
- Developed systems and procedures to improve operational quality and team efficiency
- Managed food and beverage operations; ensured proper inventory levels at all times; conducted regular inventory counts; developed new sales strategies to increase food and beverage revenue by over 10%; trained staff in best practices to maintain proper health and safety levels effectively passing health inspections; maintained proper equipment maintenance
- Managed human operations; led hiring, onboarding, and training of new hires to fulfill business requirements; ensure proper compliance of employee files and payroll
- Lead a small team of 3 in executing highly detailed presentation requirements, ensures minimal presentation interruptions, investigated and worked with corporate team to resolve any issues that may have arised during the week
- Worked with movie studios to ensure proper execution of special screenings and private events
- Worked with local schools and groups to set up educational trips, bringing in an additional 1,000+ in attendance in 2019, increasing food and beverage revenue by pitching group options thus increasing sales by 5%
- Working with and maintaining relationship with large businesses such as UPS, Nordstrom, and XPO Logistics to ensure repeat business which accounted for over $200,000 yearly. Events ranges from private rentals to multi-day events
- Acted as a liaison between the corporate rentals team and a local church to establish a weekly rental. Once rental agreement began, worked with both the curch AV team and theatre TSE team to establish proper execution on a weekly basis
- Managed marketing department to ensure proper display of LTO's, brand marketing, and film exposure
- Strategically wrote weekly film schedule to maximize film attendance and revenue while staying within budgeted operating hours
- Maintained proper equipment functionality; performed troubleshooting, repairing, and working with Helpdesk and TOC to resolve any issues ranging from POS equipment, assisted listening devices, and projectors
Operations Supervisor
AMC Theatres
Clifton, NJ
04.2014 - 02.2015
- Assisted manager in day to day operations and supervision of employees
- Handled cash closeouts and ensured proper cash handling procedures
- Assisted in departmental roles such as Human Resources, Food and Beverage, Administration, and Marketing
- Ensured proper execution of film presentation
Film Crew
AMC Theatres
Clifton, NJ
12.2008 - 04.2014
- Handled POS transaction in box office and concession stand
- Handled and resolved guest concerns
- Maintained clean facilities throughout the entire building
- Helped manage theatre security through ticket taking and helping monitor guest flow
Education
Bachelor of Arts - Biology
Kean University
Union, NJSkills
- Customer Service
- Inventory Management
- Recruiting and Hiring
- Leadership
- Problem solving
Timeline
Account Executive
Yelp
08.2021 - 09.2022
Operations Manager
AMC Theatres
02.2015 - 12.2021
Operations Supervisor
AMC Theatres
04.2014 - 02.2015
Film Crew
AMC Theatres
12.2008 - 04.2014
Bachelor of Arts - Biology
Kean University