Silvia De La Cruz
New York,USA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Cencora
Remote
02.2026 - Current
- Built and maintained long-term customer partnerships through responsive communication and reliable, timely resolution of issues and requests.
- Acted as a consultative partner, identifying customer needs and expanding utilization of Cencora programs/solutions to improve customer operations.
- Owned end-to-end issue resolution (e.g., product shortages, invoicing/payment inquiries), developing action plans, coordinating stakeholders, and driving cases to closure.
- Coordinated cross-functionally (Sales, CARE, User Services/IT, Support, Integration/Implementation) to deliver a seamless customer experience aligned to the quarterly business plan.
- Documented customer and internal interactions in Salesforce for reporting, opportunity tracking, and consistent follow-through; managed territory coverage via structured call cycles and onsite visits.
Financial Analyst, Operations- Oncology
Cencora
Remote
04.2024 - 02.2026
- Manage the monthly close process by collaborating with accounting teams to validate financial data across cost, revenue, accruals, and budgetary dimensions.
- Automate workflows reporting processes, achieving a 15% increase in data accuracy and streamlining financial summary reports for quarterly reviews.
- Partner with finance teams, senior management, and sales on a weekly, monthly, and quarterly to monitor budgets on 200M, trends, and key metrics, providing actionable insights to support strategic initiatives adhoc reports.
- Act as a consultative business partner, identifying opportunities to enhance customer operations via Cencora services, programs, and solutions.
- Proactively investigate and resolve customer issues, ensuring end-to-end resolution and high levels of customer satisfaction.
- Assist the sales team in reviewing contracts and modifications in collaboration with legal by conducting financial analyses for business cases, steering the organization towards decisions that align with both current and future contract signings while maintaining regulatory compliance.
- Manage and train offshore employees, ensuring alignment with organizational goals, compliance standards, and best practices while fostering cross-cultural collaboration and productivity.
- Prepare documentation and records for internal and external audits related to invoicing processes, ensuring compliance with financial regulations and standards, thereby improving company compliance and risk management.
- Manage billing operations, ensuring compliance with invoice requirements and timely resolution of discrepancies to enhance revenue collection, overseeing monthly billing of over $500M
- Remote
Grants Management, Part-Time Consultant (NYU Capstone)
Leona M. and Harry B. Helmsley Charitable Trust
New York, NY
09.2022 - 05.2023
- Analyzed grants management processes and identified opportunities for system enhancements, contributing to reduced administrative burden through improved workflows.
- Partnered with cross-functional teams to assess the return on investment (ROI) for system enhancement projects implemented within Helmsley operations. Support the preparation of grant and tax subsidy applications at local, state, and federal levels to maximize the impact of these initiatives on the business.
- New York, NY
Senior Financial Analyst - Accounts Payable
Health First Management
New York, NY
02.2019 - 04.2022
- Managed full-cycle AP and month-end close for a $150 M spend portfolio across hospital and health-plan entities and process all Wires, ACHs, Stop Payments, settlements and Uploading Positive Pay.
- Acted as a liaison and collaborated between business owners and the procurement team to help resolve vendor contract issues, consolidate purchase orders, and meet audit requirements.
- Developed and implemented automated 500+ invoices and 1,000+ expense reports per month, 3-way match of inventory receipts.
- Overhauled T&E process to improve review and analysis of expense reports, remediating medium- and high-control risks from an external auditor’s observations report.
- Communicated with the Treasury team on financial transactions, including bank reconciliations and stop payments/voids.
- Mentored three junior analysts; two promoted to analyst II roles within 12 months
- New York, NY
Finance Operations Administrator
The Coca-Cola Company
New York, NY
10.2017 - 02.2019
- Developed and maintained Power BI dashboards to enhance financial planning and reporting accuracy.
- Conducted advanced financial modeling in Excel to project orders, revenue, margins, and working capital.
- Collaborated with cross-functional teams to streamline financial processes and reporting methods.
- New York, NY
Education
MPA - Financial Management and Public Finance
New York University
BS - Economics
John Jay College of The City University of New York
Skills
- Financial Planning & Analysis: Expertise in P&L management, cash flow forecasting, and working capital analysis
- Power BI & Excel: Skilled in building Power BI solutions and advanced Excel modeling for financial reporting and analysis
- Data Analysis & Validation: Proficient in analyzing large datasets to identify discrepancies, ensuring accuracy and completeness of financial transactions
- Analytical Skills: Expert analytical abilities with a systematic approach to problem-solving and experience in handling large data sets
- Consolidated Financial Reporting: Strong experience with multi-site and multi-ERP financial environments
- Communication & Presentation: Proficient in preparing executive-level presentations and reports for strategic decision-making
- Cross-Functional Communication: Proficient in explaining financial concepts to non-finance professionals, facilitating understanding and collaboration across departments
- TECHNICAL SKILLS: Microsoft office GAAP SAP Workday Salesforce Sovos DocuSign Certinia
Certification
Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate
Timeline
Account Manager
Cencora
02.2026 - Current
Financial Analyst, Operations- Oncology
Cencora
04.2024 - 02.2026
Grants Management, Part-Time Consultant (NYU Capstone)
Leona M. and Harry B. Helmsley Charitable Trust
09.2022 - 05.2023
Senior Financial Analyst - Accounts Payable
Health First Management
02.2019 - 04.2022
Finance Operations Administrator
The Coca-Cola Company
10.2017 - 02.2019
BS - Economics
John Jay College of The City University of New York
MPA - Financial Management and Public Finance
New York University